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Ping Identity · 8 hours ago

IT Systems Administrator

Austin, TX

Full-time

Onsite

Mid Level

$104K/yr - $120K/yr

Ping Identity is dedicated to creating secure and seamless digital experiences for users. In this role, the Systems Administrator will safeguard information and systems while contributing to IT strategy and innovation, overseeing telephony systems, managing applications, and providing technical support.

GovernmentIdentity ManagementSecuritySoftware

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Unified Communications Management: Oversee the administration and optimization of enterprise telephony systems (VoIP), SIP trunking, and cloud-based communication platforms

System Administration: Manage a diverse range of on-premise, server-based, and cloud applications, including Google Workspace and Slack

Technical Support: Provide expert Tier 2 support for employees and partners, resolving complex IT and communication issues

Security Collaboration: Work with the Enterprise Security team to remediate threats using tools like CrowdStrike and OPSWAT7

Infrastructure Liaison: Prioritize and escalate tickets to specialized teams like Infrastructure and DevOps when necessary

Lifecycle Management: Research, procure, and maintain both IT hardware and telephony equipment

Qualification

Telephony & VoIPOperating SystemsMDM ToolsSaaS & SecurityLinuxIdentity & Access ManagementCertificationsCommunication AutomationTechnical SupportSecurity Collaboration

Required

Proven experience managing enterprise-grade phone systems (e.g., Zoom Phone, Cisco UCM, or RingCentral) and understanding of SIP/RTP protocols

Strong administration skills in macOS and Windows OS

Troubleshooting experience with Apple/Windows devices and telephony hardware (headsets, desk phones, conference room kits)

Proficiency with MDMs JAMF, Intune and/or Fleet

Hands-on experience with Google Workspace, Slack, Active Directory, and security tools like CrowdStrike

Preferred

Familiarity with Tines, APIs, or BetterCloud for automating communication workflows

Knowledge of IAM, SSO, MFA, Saml, OIDC, OAUTH

Experience with Ubuntu administration

Relevant certifications such as Network+, Apple certifications, or VoIP-specific credentials

AS/BS in IT, Computer Science, or equivalent work experience

Benefits

Generous PTO & Holiday Schedule

Parental Leave

Progressive Healthcare Options

Retirement Programs

Opportunity for Education Reimbursement

Commuter Offset (Specific locations)

Company

Ping Identity

Glassdoor4.0

Ping Identity provides cloud-based identity management software for companies and government organizations.

Founded in 2002

Denver, Colorado, USA

1001-5000 employees

https://www.pingidentity.com

H1B Sponsorship

Ping Identity has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (9)

2024 (3)

2023 (2)

2022 (3)

2020 (3)

Funding

Current Stage

Public Company

Total Funding

$128.35M

Key Investors

Kohlberg Kravis RobertsAppian VenturesGeneral Catalyst

2022-08-03Acquired

2019-09-18IPO

2014-09-18Series F· $35M

Leadership Team

Andre Durand

Founder & CEO

Loren Russon

SVP of Product & Technology

Recent News

PR Newswire

Ping Identity Advances Universal Services to Redefine Trust in the Age of AI-Driven Fraud

2026-01-20