Socket Fiber · 12 hours ago
Technical Support Representative - Tier I
Columbia,MO,US
Full-time, Part-time
Onsite
New Grad, Entry LevelSocket Fiber is dedicated to redefining community connections through high-speed internet services. They are seeking a Technical Support Representative to assist customers by troubleshooting issues, ensuring seamless service operation, and supporting new user set-ups.
InternetTelecommunicationsTV
No H1B
Responsibilities
Answer technical queries from current customers
Receive training on new technologies or products
Document and update known problems and solutions, notifying Tier II, or above, when applicable
Interact with all Tiers, supervisors, and other departments to ensure customer issues are resolved in a timely manner
Act as a backup to the Customer Service in-bound phone queue as needed
Qualification
Required
Proficiency with computers
Excellent written and verbal communication skills
Telephone handling skills
Data Entry
Multitasking
Preferred
Friendly demeanor
Ability to prioritize tasks
Teamwork
Benefits
Competitive pay + bonus potential or performance-based commission
Medical, dental, vision, life, and 401k with match
Free coaching/counseling for employees & families
Free fiber service (if available in your area)
Tuition reimbursement for personal and professional growth
Community engagement opportunities
Company
Socket Fiber
In 1994, our founders saw a need for a local Missouri internet provider.
Founded in 1994
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-07-08Private Equity
Recent News
2024-10-29
2024-10-23
Company data provided by crunchbase