Stokes Equipment Company · 1 day ago
Sales Operations Coordinator
Horsham,PA,US
Full-time
Hybrid
Entry Level
1+ years expStokes Equipment Company is the region’s leading provider of loading dock and industrial door solutions. They are seeking a Sales Operations Coordinator responsible for ensuring customer satisfaction through the accurate administration of capital equipment orders and related billing activities while serving as a central coordination point between sales, vendors, service, finance, and customers.
Industrial AutomationIndustrial ManufacturingManufacturingMechanical EngineeringWholesale
Responsibilities
Act as the primary point of contact for information flow between sales personnel, vendors, service, and finance for new equipment projects
Gather, validate, and distribute all required order-related information; escalate issues to the VP of Sales when necessary
Create, maintain, and audit accurate and complete job files from order entry through closeout
Enter and administer equipment orders for Rite-Hite and allied vendors in accordance with vendor-specific procedures
Manage order release schedules with multiple vendors, shipping timelines, and expediting requests to meet customer requirements
Coordinate and consolidate shipments where possible to minimize freight costs while maintaining delivery commitments
Generate, review, and distribute documents for equipment projects; validate against contracts, purchase orders, and job cost data
Monitor job costs and gross profit, identifying variances and communicating potential profit erosion to the VP of Sales
Maintain accurate customer and vendor records, including billing, insurance certificates, contracts, and compliance documentation
Support reconciliation of billing-related AR and AP activity in coordination with the Finance Department
Assist in identifying and implementing process improvements related to order flow, billing accuracy, and job file integrity
Cross-train with other administrative personnel to provide coverage during peak workloads or employee absences
Support special projects or system enhancements related to sales operations, billing, or workflow efficiency
Accurate and timely entry and administration of equipment orders
Complete, compliant, and well-documented job files
Reliable and accurate information communicated to billing and aligned with contract terms and job cost data
Minimized profit erosion through proactive cost and variance review on the front end
Effective coordination between sales, operations, vendors, and finance
Support of timely collections through accurate order inputs
Qualification
Required
High school diploma or GED required
Minimum 1–3 years of experience in sales support, order administration, billing, accounting support, or project-based operations
Proficiency in Microsoft Excel and general business systems
Strong attention to detail and accuracy across orders, billing, and documentation
Effective verbal and written communication skills
Ability to interpret contracts, billing terms, and job cost data
Solid math skills, including percentages, margins
Ability to manage multiple priorities, meet deadlines, and work cross-functionally
Strong problem-solving skills and sound judgment in resolving discrepancies
Preferred
Associate or bachelor's degree in business, accounting, or finance
Experience in construction, service, manufacturing, or capital equipment environments
Familiarity with CRM, ERP or order management systems (e.g., Salesforce, NetSuite, JD Edwards or equivalent)
Benefits
401(k) & matching
Profit Sharing Program
Employee Assistance program
Flexible Spending Account
Health, Dental, Vision insurance
Life/AD&D insurance
Long-Term Disability Insurance
Paid time off
Parental leave
Voluntary, Employee-Paid Ancillary plans through Aflac
Company
Stokes Equipment Company
Stokes Equipment Company is based in Horsham, Pennsylvania and for over 70 years, our customers have trusted us to keep their employees and facilities safe and productive.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase