DEFTEC Corporation · 2 hours ago
Senior Technician Admin
Norfolk,VA,US
Full-time
Onsite
Senior LevelDEFTEC Corporation delivers mission critical solutions through skillfully delivered services and innovative products. The Senior Technician Administrator provides frontline technical support and ensures smooth operation of CIS assets and software, delivering first-call resolution and managing incidents and requests.
AerospaceDelivery
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Delivers first call resolution in accordance with Standard Operating Procedures (SOP)
Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs
Escalates incidents to Level 2 support as necessary
Installs and maintains CIS assets for CSU Norfolk and supported customers
Installs and maintains Software on LAN workstations
Records all actions pertaining to CIS support in the approved ticket management system
Adheres to Technical Assistance Center SOP
Provides status updates for assigned requests via the approved ticket management system
Follows-up with users on completed requests prior to closing associated tickets
Contributes to accountability of CIS assets
Escalates User Complaint Management and Problem Management to TAC Cell Head
Executes pro-activeness for all requests assigned to User Support Section
Adheres to work schedule, providing support by engaging directly with the customer
Must be able to engage professionally in a multi-national environment working with VIPs
Qualification
Required
The candidate must have a currently active NATO SECRET security clearance
Installation, operation and maintenance of computer systems on local area networks (LAN)
System administration and maintenance of computers running Microsoft Windows 10
Installation, operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers, printers)
Service Desk management, including incident and problem processing, change request processing, availability management and user interaction
Coordination of appropriate and timely responses, including channeling requests for help to appropriate work centers for resolution, monitoring progress and keeping users apprised of progress
A+ Fundamentals (Hardware / Software)
Language requirements: A thorough knowledge of English, both written and spoken, is essential
Benefits
Medical
Dental
Vision
Holiday
Paid time off
Life insurance
Short/long-term disability
Educational reimbursement
401k contributions dollar for dollar up to 3% of the employee's income and an additional $0.50 for every dollar between 4-5% of the employee's income
Company
DEFTEC Corporation
DEFTEC supports complex customer environments with mission critical products and services by rendering invaluable Depth, Experience, and Focus.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Linda Harris
Chief Executive Officer
Barbara Reeder
Retired
Company data provided by crunchbase