Infinx · 1 day ago
Imagine Software System Administrator
United States
Full-time
Remote
Senior Level
5+ years expInfinx is a fast-growing company focused on delivering innovative technology solutions to healthcare providers. They are seeking an experienced Imagine Software System Administrator to support and optimize the Imagine billing platform, ensuring accurate maintenance of payer rules, system configurations, and data integrity to reduce billing errors and operational inefficiencies.
Health CareInformation ServicesInformation Technology
Responsibilities
Participate in onboarding kick-off with Operations, RCM, Imagine, and Client stakeholders
Validate system requirements (PMS/EHR, clearinghouse, interfaces, reporting)
Update onboarding checklist and timelines
Identify configuration dependencies and risks
Work with Imagine to ensure practice, location, provider, and department structures
Work with Imagine and client to ensure practice, location, providers, rendering/referring details, NPIs, taxonomy, and enrollments flags are completed
Work with Imagine to ensure fee schedules, charge masters, and contract rates configuration is completed
Work with Imagine to ensure payer profiles, plans, rules, billing workflows (charge entry, claim edits, posting, follow-up) are configured properly
Validate, vet, and maintain ERS rules across payers and databases to avoid downstream issues like false debits, false credits, incorrect adjustments, and incorrect patient statements
Create various checks and balances to avoid any future occurrence of the issues and maintain a project log to ensure there is full transparency
Create and maintain SOPs for system rule configuration and validation
Create user accounts and assign role-based access
Manage onboarding and offboarding of users
Coordinate with Imagine on historical data migration (demographics, AR, contracts, fee schedules)
Validate migrated data for completeness and accuracy by working with key stakeholder
Perform reconciliation between legacy system and new system by working with key stakeholders
Obtain business sign-off on migrated data
Work with Imagine for set-up and test interfaces for Clearinghouse, Eligibility & ERA (835), EDI, and Payment gateways / bank files
Validate end-to-end data flow
Ensure payer IDs are accurate mapped between Imagine, RIS/EMR, and EDI (Phicure) to avoid reworks
Collaborate with Phicure credentialing contacts to address provider ID, billing rule, criteria builder logics, and split billing configurations
Work with Operations to conduct UAT for scheduling, billing, posting, and reporting
Validate claim generation and submission
Support parallel run if required
Resolve configuration defects prior to go-live
Provide go-live readiness sign-off
Configure standard operational and financial reports such as charge lag, DOS-based AR aging, cash posting & reconciliation, and denial categories
Set up dashboards and scheduled report distribution
Ensure audit and compliance reports are enabled
Generate SQL/Imagine reports for auditing, rule tracking, and issue identification
Help in building Infinx AR solutions by working with data analysts to train them on rule structure, reporting logic, and operational impact
Support user training from a system perspective
Create system-specific SOPs and configuration documentation
Provide admin-level knowledge transfer to Operations team
Maintain configuration and change-log documentation
Monitor system performance and data integrity
Support issue resolution and configuration adjustments
Manage change requests and enhancements
Coordinate with vendor support for escalations
Configure auto-adjustment rules to eliminate inflated AR from recurring underpayments or unconfigured adjustments
Lead initiatives to prevent denials through pre-billing validation, working with upstream systems like RIS for insurance, COB, and PA data synchronization
Troubleshoot and manage HL7 interface issues between RIS/EMR and Imagine (e.g., demographics, charge transfers, or PA truncations)
Establish and maintain crosswalk logic when incorrect plans are selected in RIS/EMR, ensuring accurate mapping in Imagine
Lead weekly system administration calls with end client and internal teams to review priorities and blockers
Maintain a project tracker for all outstanding system admin items and escalate issues requiring IT/vendor input
Ensure HIPAA, SOC, and client compliance requirements are met
Maintain system audit trails
Support internal and external audits
Enforce change management protocols
Qualification
Required
5+ years of experience in RCM systems administration
2+ years of experience with Imagine software
In-depth knowledge of Imagine Billing Software (ERS rules, payer setup, pre-bill validations, HL7 interfaces)
Strong SQL/reporting skills for rule analysis and audits
Experience with payer rules, insurance mapping, denial management, and cross-platform data integration
Strong understanding of healthcare billing workflows (radiology/imaging preferred)
Excellent communication and stakeholder management skills
Strong analytical and problem-solving mindset
Ability to lead meetings and manage cross-functional priorities
Highly organized with a keen eye for detail
Preferred
Imagine certified strongly preferred
Experience working with all associated Imagine applications, various EMR/RIS/LIS systems and other scheduling/credentialing platforms preferred
Familiarity with HL7 interface troubleshooting preferred
Previous experience working with multi-state Imaging groups (200+ facilities across country) or of similar size operating in Imagine preferred
Benefits
Access to a 401(k) Retirement Savings Plan.
Comprehensive Medical, Dental, and Vision Coverage.
Paid Time Off.
Paid Holidays.
Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.
Company
Infinx
Infinx provides business processing outsourcing services for the healthcare industry.
5001-10000 employees
H1B Sponsorship
Infinx has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (5)
2023 (2)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Kohlberg Kravis Roberts
2024-05-21Private Equity
Leadership Team
Chuck Rackley
Chief Strategy Officer (CSO)
Radhika Tandon
CMO
Recent News
Precedence Research
2025-10-31
Precedence Research
2025-10-15
Company data provided by crunchbase