SCHED · 15 hours ago
Scaled Customer Success Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expSched is entering a phase where scale, consistency, and predictability matter as much as growth. This role exists to operationalize customer success for long-tail customers through standardized engagement, focusing on renewals and retention for a high-volume portfolio.
AppsEventsReservationsSaaSSchedulingSoftwareWeb Development
Responsibilities
Own timely, predictable renewals for low-ARR customers using standardized workflows
Close renewals early, handle common objections, and escalate only when necessary
Execute CS playbooks at scale with zero customization
Maintain clean CRM hygiene, follow renewal timelines rigorously, and help move the scaled motion toward automation
Deliver a clear, firm, and friendly experience for hundreds of customers with minimal human touch, reinforcing self-serve behaviors and product-led success
Qualification
Required
2–4 years of experience in Customer Success, Account Management, or Support in a SaaS environment
Comfort managing high account volume (300–500+ accounts) without losing control or missing deadlines
Strong process discipline: you follow defined workflows and improve them rather than working around them
Clear, confident written communication and the ability to say no when appropriate
Renewal and commercial fluency: understands terms, pricing, and when to escalate discounts or edge cases
Tool-first mindset with experience living in CRM and billing systems (HubSpot preferred)
Strong prioritization skills and comfort working from queues, inboxes, and deadlines
Operational mindset: you care about predictability, hygiene, and repeatability more than bespoke solutions
Ability to handle repetition without disengagement
Benefits
Company-sponsored health, dental, vision, life, disability, and other insurance programs
Retirement plans including a 401K and matching program
Discretionary annual bonuses
Education expenses
Paid time off (“PTO”)
Fitness benefits
Other incentive programs
Company
SCHED
Sched powers thousands of events with scheduling software, mobile applications, and personal agenda builders.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
M
Marvin McTaw
Chief Executive Officer
Company data provided by crunchbase