Venture Tech Solutions, Inc. · 16 hours ago
Call Center Training Manager
Plantation, FL
Full-time
Onsite
Senior Level
7+ years expVenture Tech Solutions, Inc. is seeking a dynamic and experienced Training Manager to lead their Counselor development program. This role involves overseeing the training lifecycle for new hires and providing ongoing education for veteran counselors, ensuring compliance and sales excellence within the call center environment.
IT InfrastructureMarketing
Responsibilities
Lead intensive training classes for new "Counselors," focusing on inside sales techniques, financial literacy, and our proprietary systems
Partner with the management team to monitor calls and ensure all counseling sessions meet federal, state, and internal regulatory requirements
Develop and deliver "up-training" modules to improve conversion rates, empathy-based selling, and product knowledge
Assist with daily call center management duties, providing coaching and feedback on the floor to drive performance metrics
Update and refine training materials to reflect changing financial regulations and industry best practices
Qualification
Required
7+ years of professional training experience specifically within a call center environment
Bachelor's Degree from an accredited institution
Proven track record of training 'inside sales' or high-touch consultative roles
Exceptional public speaking skills, the ability to motivate a diverse team, and a high degree of emotional intelligence
Preferred
Experience in Financial Services (Debt Management, Credit Counseling, or Banking) is highly preferred
Company
Venture Tech Solutions, Inc.
Founded in 2007, VentureTech Solutions has always had a simple mission: to solve business problems with innovative web technology solutions.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase