Beckman Coulter Diagnostics · 22 hours ago
Senior Technical Support Engineer - Hematology & Urinalysis - ONSITE
Miami, FL
Full-time
Onsite
Senior Level
5+ years expBeckman Coulter Diagnostics is a global leader in clinical diagnostics committed to innovating for tangible impact. The Technical Support Engineer plays a vital role in ensuring reliable performance of medical diagnostic systems, delivering critical support, and resolving complex escalations for the global field service organization.
BiotechnologyHealth DiagnosticsLife ScienceManufacturing
Responsibilities
Serve as a global technical escalation lead, partnering with regional SMEs to resolve complex, high-impact field issues
Provide advanced system-level troubleshooting and root-cause analysis for hardware, software, and workflow issues encountered in customer environments
Represent the service organization in new product introductions, ensuring service requirements, tools, and training are integrated into launch readiness activities
Develop and maintain high-quality service content including technical bulletins, service manuals, and training materials
Track, analyze, and trend key service performance metrics to support data-driven continuous improvement
Qualification
Required
Bachelor's degree in Engineering, Chemistry, Medical Technology or related field with 5+ years' experience, OR Master's degree in field with 3+ years of experience
Experience refers to technical, manufacturing, hotline, field service, medical technology, hands-on repairs, and similar discipline
Ability to interpret and communicate complex technical and non-technical documentation effectively across diverse audiences
Proficiency in technical troubleshooting and data analysis
This position requires up to 25% flying and/or driving travel, which includes overnight stays. Travel will primarily be domestic but may occasionally be international
Preferred
Writing or developing technical documentation
Experience working in a regulated industry
Exposure to field service or customer support environments
Performing root cause analysis and implementing solutions
Benefits
Paid time off
Medical/dental/vision insurance
401(k)
Company
Beckman Coulter Diagnostics
A global leader in advanced diagnostics, Beckman Coulter has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 80 years.
10001+ employees
H1B Sponsorship
Beckman Coulter Diagnostics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (27)
2023 (27)
2022 (38)
2021 (26)
2020 (32)
Funding
Current Stage
Late StageTotal Funding
unknown2011-02-07Acquired
Leadership Team
Ruth Lyons
VP North America Marketing
Recent News
2025-12-18
2025-12-17
Company data provided by crunchbase