HomeServe USA · 17 hours ago
Configuration Management Database Administrator
Chattanooga, TN
Full-time
Onsite
Mid, Senior Level
$101K/yr - $135K/yr
5+ years expHomeServe USA is seeking an experienced Configuration Manager with strong Software Asset Management (SAM) and IT Service Management (ITSM) experience to join their team. In this role, you will lead the management and governance of the BMC Helix ITSM Atrium Configuration Management Database (CMDB), ensuring accurate and trusted configuration and software asset data across the enterprise.
Home Services
Responsibilities
Own and maintain the BMC Helix Atrium CMDB, ensuring Configuration Items (CIs), - including software, hardware, and service components - relationships, and dependencies are accurate and aligned with the live IT environment both on-premises and cloud
Deploy solutions to discover and monitor assets and configurations in Amazon, Google and Oracle cloud environments, as well as Infrastructure as a Service providers such as Salesforce, MuleSoft, Heroku, Zuora and others as needed
Govern and manage software assets as Configuration Items, maintaining lifecycle, licensing, and deployment data to support software compliance and audit readiness
Maintain BMC Helix Discovery and other discovery sources to automate asset identification, CI population, and reconciliation
Define and enforce CMDB standards, configuration baselines, and approved software catalogs in alignment with ITIL best practices
Conduct regular CMDB data quality reviews, audits, and reporting to improve visibility and accuracy
Partner with Change, Incident, and Problem Management teams to ensure configuration data supports impact analysis and service restoration
Drive automation and governance initiatives within BMC Helix ITSM, improving process maturity and operational transparency
Qualification
Required
5+ years of experience in Configuration Management, Software Asset Management, or ITSM roles
Hands-on experience with BMC Helix ITSM / Atrium CMDB and BMC Helix Discovery
Proven ability to manage and reconcile complex data sets with attention to accuracy and governance
Experience managing cloud and SaaS software assets (e.g., AWS, M365, Salesforce)
Preferred
Strong knowledge of ITIL v4
Certifications in ITIL, BMC Helix, or SAM/ITAM disciplines
Benefits
Annual Bonus Potential: 10%
Company
HomeServe USA
HomeServe USA is a provider of home emergency repair service plans.
1001-5000 employees
H1B Sponsorship
HomeServe USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Tom Rusin
CEO HomeServe North America
Joseph A Sorisi
CIO, Technology Strategy and Transformation, Board Member
Recent News
Hartford Business Journal
2025-10-24
24-7 Press Release Newswire
2025-06-07
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