Portland Community College · 17 hours ago
(PCC Only) Associate Director of Financial Aid
United States
Full-time
Remote
Entry, Mid, Senior Level, Lead/Staff
$55K/yr - $57K/yr
2+ years expPortland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. The Associate Director of Financial Aid will perform various technical support activities for financial aid systems, assist in disbursement of funds, and guide students regarding financial aid programs.
EdTechEducationHigher EducationUniversities
No H1B
Responsibilities
Performs the federal financial aid application data load process, including downloading electronic application and correction records from the federal processor, uploading records to the Banner financial aid system, batch posting data requirements to applicant records, resolving data discrepancies, coordinating letter and postcard generation and maintaining the database. Transmits application and correction data to and from the federal processor
Transmits Pell Grant origination and disbursement records to and from the federal COD. Transmits transfer monitoring data to federal NSLDS system. Assists with troubleshooting and resolving transmission and/or data problems
Runs daily update reports after electronic data has been received and uploaded into the Banner system. Reviews and analyzes the reports to determine type and level of action required to update records and/or resolve discrepancies. Reviews data on the federal NSLDS system to determined default and overpayment information. Follows up with students or staff to resolve problems
Assists with the Banner annual set up process and on-going testing of Banner upgrades. Supports the development of basic programming statements, population selections, and rules maintenance in the Banner system
Provides assistance in the maintenance and enhancement of the financial aid Banner system, Image Now imaging system, financial aid web pages and other financial aid software systems
Functions as lead staff trainer for financial aid imaging system. Assists with Banner staff training
Performs data entry to convert award notifications
Assists in the disbursement of federal student aid; Performs revisions to financial aid awards due to changes in enrollment status, requests for changes in award and other special projects. Guides and advises students and prospective students concerning financial aid programs. Explains complex policies and procedures and answers questions
Assists applicants in completing the various forms required for financial aid. Resolves problems with document tracking, application status, and check disbursement. Scans and links documents into financial aid imaging system
Participates in professional development activities and attends training workshops. Performs other related duties as assigns
Qualification
Required
High school diploma or equivalent; Associates degree in computer science, information management, business or related area. Two years of related experience may substitute for the degree requirement
Two years of responsible financial aid experience with an emphasis on computer and systems support
Demonstrated experience working in financial aid; especially pertaining to Direct Loan Processing
Demonstrated experience running and reviewing daily reports. Experience analyzing reports to determine type and level of action required to update records and/or resolve discrepancies
Have the ability to explain complex policies and procedures, and answer questions, to students, staff, and other constituents. Interact with federal and state agencies, lenders, and loan servicers
Analyze and identify work process improvements; implement changes in support of greater communication to students and efficiency in services; where appropriate, develop electronic processes to supplant manual activity
Under the guidance of the Director, involve affected departments and provide training as needed
Demonstrated experience working with complex procedures and regulations
Good analytical and problem solving skills required. Must be detailed oriented
Ability to multi-task, maintain accurate records and convey complex technical information. Requires keyboarding and math skills
Preferred
Working with Banner or another SIS
With Direct Loan Reconciliation
Working with COD, NSLDS, EDConnect and ELM
With the certification of federal and non-federal student loans
With federal R2T4 processing and related compliance requirements
Benefits
Comprehensive benefit package
Oregon PERS contribution
Tax deferred annuity program and a deferred compensation program
Tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions
Free access to the sport centers / campus gymnasiums, performing arts, and cultural events
Conference and Event Rental Space - Employees receive 50% off when on-campus for personal events
Paid Leave (Pro-rated by FTE for Part-Time Employees) reference [Classified Agreement](https://www.pcc.edu/hr/wp-content/uploads/sites/49/contracts/documents/classified-agreement.pdf)
Starts at 8 hours of vacation leave per month (additional vacation hours with years of service)
1 day of sick leave per month
12 paid holidays
PCC Winter Break (when College is Closed)
24 hours of personal leave per year
Company
Portland Community College
Portland Community College is a school in Portland.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bridget Hartman, SHRM-CP
Senior Labor Relations Partner
Karol Ford
Sr. ADA & Accessibility Partner
Recent News
2025-07-18
2025-04-29
2025-03-18
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