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Zencon Group Inc. · 1 day ago

ServiceNow ITSM Developer

United States

Full-time

Remote

Mid Level

Zencon Group Inc. is seeking a ServiceNow ITSM Developer to develop and configure custom form submission and workflow review processes using the ServiceNow IT Service Management product. The role involves implementing solutions, migrating documents, and collaborating with project managers to ensure requirements are met across various environments.

AnalyticsConsultingInformation Technology

Responsibilities

Implement a Policy and Procedures solution within the ServiceNow platform

Migrate documents and associated metadata from a legacy system to ServiceNow across Development, QA, UAT (pre-prod), and Production environments

Collaborate with GDOT IT project managers and stakeholders to ensure requirements are met

Configure document and form creation (policies, procedures, Word and Excel forms) with custom metadata and templates

Enable draft creation, editing, and electronic submission for approval routing

Design and configure role-based electronic review and approval workflows by document type

Support reviewer actions including approve, send for correction, reject, comment, and task delegation

Provide workflow history and audit visibility for all document approvals

Enable search and retrieval of published documents and prior versions using metadata and keyword search

Configure publishing, audience access, and archiving of retired documents

Implement administrative functions for user role management and SLA configuration for approval groups

Qualification

ServiceNow ITSMWorkflow configurationDocument migrationRole-based workflowsCollaboration skills

Required

Develop/configure a custom form submission & workflow review process implementation using the Service Now - IT Service Management (ITSM) Product or other applicable Service Now Modules/Products across client's four domains (Development, QA, UAT (pre-production), Production