LSG Sky Chefs · 4 days ago
Account Manager
Des Plaines, IL
Full-time
Onsite
Mid Level
$65K/yr - $81K/yr
3+ years expLSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. They are seeking an Account Manager to support their growing airline business by ensuring seamless communication and exceptional service between their teams and airline partners.
Food Production
Responsibilities
Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the CSC, the airline and the Key Account Manager
Ensure accurate billing and provisioning to the airline
Maintain daily par levels and inventory control in accordance with customer standards
Ensure equipment inventory is taken in a timely and accurate manner
Ensure the on time departure of all flights using catering guidelines
Support the respective departments regarding all airline cycle changes
Monitor and ensure compliance with customer specifications and equipment, policies and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality Manager
Maintain customer specifications and monitor changes
Ensure that the airlines measurement system is taken into account in each department
Coordinate and participate in all CSC evaluations by the customer. Distribute evaluation feedback to department Managers and ensure response is provided in a timely manner
Monitor and ensure CSC compliance with the airlines safety expectations
Develop, document and maintain flight attendant comment and delay database
Support the Executive chef in menu presentations as needed. Assist in Chef tables
Track quality scores
Ensure par levels of customer inventory and customer specific goods
Participate in special customer projects
Ensure that the area of responsibility is properly organized, staffed and directed
Guide, motivate and develop the subordinate employees within the Human Resources Policy
Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
Make the company's values and management principles live in the department(s)
Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety
Qualification
Required
Bachelor's degree or equivalent experience required
In addition, three to five years of experience in related field
Previous experience in Client Relationship Management with a proven ability to build trust, manage expectations, and drive customer satisfaction
Strong sense of urgency with the ability to respond quickly, prioritize effectively, and stay calm under pressure in a time‑sensitive environment
Strong presentation, communication, training and interpersonal skills
Demonstrable record of understanding and meeting customer expectations
Proven track record of understanding of the drivers of product and labor cost variances
Needs good knowledge of Microsoft Office and Windows-based computer applications
Benefits
We offer a comprehensive benefits package with no waiting period. Eligible Day 1.
Company
LSG Sky Chefs
LSG Sky Chefs is the market leader in airline catering.
10001+ employees
H1B Sponsorship
LSG Sky Chefs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (5)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Chelsea Graham
Senior Recruiment Buisness Partner
Melanie Rau
Human Resources Business Partner
Company data provided by crunchbase