REV Group, Inc · 1 day ago
Representative Customer Service- Part Sales
Ocala, FL
Full-time
Onsite
Entry Level
1+ years expREV Group, Inc is a leading manufacturer of specialty vehicles for the fire and emergency markets. They are seeking a Representative Customer Service- Part Sales to handle customer inquiries, recommend and sell aftermarket parts, and coordinate part orders to ensure effective service and repairs.
AutomotiveManufacturing
Responsibilities
Handle customer inquiries with a high standard of service in a friendly manner while maintaining a sense of urgency for all requests
Maintain a “customer first” attitude at all times
Utilize REV Fire Parts’ ERP system and Salesforce case management system to research parts and sales orders
Gather information from internal and external sources to provide sales quotations to dealers and direct customers
Recommend and sell aftermarket parts according to established goals
Provide sales promotion and technical information/literature to dealers and customers
Coordinate part orders and shipments to customers for quick and effective service and/or repairs
Resolve customer issues related to shipping problems, backorders, invoicing, and carrier damaged shipments
Manage returned goods authorization requests, in coordination with management
Understand and use daily Excel and PowerBI reports, such as Open Backlog, Truck Down, RGAs, and others
Be resourceful in gathering information necessary to resolve customer matters
Escalate calls as appropriate ensuring a soft transition if an inquiry is beyond scope of knowledge
Keep operating managers informed of customer and parts sales trends
Demonstrates and utilizes proper and acceptable communication etiquette in all phases of position
Administer company policies and procedures for functional responsibility and related activities
Qualification
Required
Mathematical ability is essential throughout the customer service and parts sales processes
Excellent written and verbal communication skills
Must be able to multi-task and handle a high volume of daily work
Ability to work in a team environment
Practical computer experience is required (MS Office suite)
Preferred
High school diploma or equivalent preferred with at least one year of customer service experience
Company
REV Group, Inc
REV Group companies are leading designers and manufacturers of specialty vehicles and related aftermarket parts and services, which serve a diversified customer base, primarily in the United States, through two segments: Specialty Vehicles and Recreational Vehicles.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$272.5M2025-10-29Acquired
2024-02-13Post Ipo Secondary
2017-10-17Post Ipo Secondary· $272.5M
Leadership Team
Mark Skonieczny
Chief Executive Officer
Amy Campbell
Chief Financial Officer
Recent News
Company data provided by crunchbase