Circular Materials · 15 hours ago
Account Manager - Producer Relations - 13 month Contract - Remote Canada
United States
Full-time, Contract
Remote
Entry, Mid Level
$55K/yr - $63K/yr
2+ years expCircular Materials is a national not-for-profit producer responsibility organization that supports producers in meeting their extended producer responsibility obligations across Canada. The Contract Account Specialist will act as a primary business contact between Producer partners and the organization, focusing on supporting Producers with their reporting deadlines and providing high-quality service.
Environmental Services
No H1B
Responsibilities
Assist and support new and existing Producers with registration to ensure they are compliant with their provincial recycling obligations regarding reporting requirements, deadlines, and changes
Build relationships with Producers by providing exemplary customer service, managing Producer communications via phone email and live chat, and continuously improving the Producer experience
Communicate policies, rules, contractual requirements, legislation, and regulations pertaining to the reporting of material tonnages and payment of fees
Ability to review submitted producer reports, analyze; interpret numerical data, and detect anomalies, to ensure reporting accuracy
Qualification
Required
Post secondary education/Bachelor's degree, ideally in Business Administration or Customer Service Management
An equivalent combination of education, and account management experiences may be considered
2+ years of progressive customer service and account management experience is required
Knowledge of CRM, managing customer behaviour and conflicts, building customer relationships
Advanced analytical and problem-solving skills while addressing large data sets
Experience in a call centre or in a similar office environment is an asset
Detail oriented with analytical and problem-solving skills, including strong research capabilities and documentation skills
Flexible, adapting to new and changing tasks and can multi-task in a fast-paced and changing work environment while consistently demonstrating strong teamwork and collaboration skills
Advanced Excel skills and comfortable learning new online tools
Preferred
Preference will be given to candidates with a strong understanding of artificial intelligence (AI) concepts and the ability to communicate and apply AI technologies effectively within a business context
Bilingualism is an asset for this role (professional level French and English)
Working knowledge of SAP S4H is an asset
Interest in environmental issues and how businesses contribute to good environmental performance
Company
Circular Materials
National not-for-profit producer responsibility organization that serves, represents and supports producers in building more efficient recycling systems.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase