Nesco Resource · 22 hours ago
Customer Support - (Vision Services)
Rochester, NY
Full-time
Onsite
Entry Level
$21/hr - $23/hr
1+ years expNesco Resource is a staffing agency that is seeking a Customer Support representative in Vision Services. The role involves providing accurate and timely customer support, responding to inquiries, and resolving issues while maintaining high customer service standards.
ConsultingHuman ResourcesStaffing Agency
Responsibilities
Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email
Effectively educate and influence customers and prospective customers on the value and benefits that the company offers through its products, services, and solutions
Identify customer trends and communicate to appropriate business partners, leaders, and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts
Effectively maintain specific line of business Customer Service standards and support level standards
Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to respond to customer inquiries accurately and consistently
Contingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information to attendees; available for occasional overnight travel
Contingent on the LOB, may support Sales Representatives for any inquiry related to their customer orders
Contingent on the LOB, may be the first point of contact for Sales Representatives, not related to customer orders
Contingent on the LOB, may process claims based on business needs and workflow fluctuations
Qualification
Required
One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
Available to work any shift, including weekends, holidays, and/or overnight
Demonstrated internet knowledge and understanding of basic internet browser settings
Demonstrated ability to work with multiple software programs, simultaneously
Working knowledge of MS Office package
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify customer needs
Proven problem-solving, negotiations, and decision-making skills
Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment
If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check
In order to perform the duties of a Customer Support Representative successfully and consistently on our systems and networks, the following internet and equipment are required: OS (Provided) Windows 10, CPU (Provided) Client® CoreTM i5-7500 (4 Cores/6MB/4T/3.6GHz), Memory (Provided) 16GB 2X8GB 2666MHz DDR4 Memory, Hard Drive (Provided) 256GB Solid State Hard Drive, Wired Headset (Provided) Yes, Wired Connection (to Router/Modem; Cable/wire provided) Router/Modem NOT provided Yes, Download Speed (per user on home network) 50 Mbps, Upload Speed (per user on home network) 10 Mbps, Loaded Latency < 150 ms
Benefits
MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Company
Nesco Resource
Nesco Resource s an Staffing and Recruiting firm.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael McDonald
Executive Vice President of Finance and Chief Accounting Officer
Recent News
InvestmentNews
2023-12-24
Maysville Online
2023-12-24
Company data provided by crunchbase