Chase · 18 hours ago
UX Conversation Designer, Senior Associate
4 Chase Metrotech Ctr, Brooklyn, NY, 11245, US
Full-time
Onsite
Mid Level
$114K/yr - $165K/yr
3+ years expChase is one of the oldest financial institutions, and they are seeking a UX Conversation Designer, Senior Associate to shape the user experience across their products and services. This role focuses on designing and developing the conversational experience for the internal Employee Assistant, leveraging expertise in design thinking and large language models to drive innovation and improve user engagement.
BankingFinancial Services
Responsibilities
Design AI-powered end-to-end use case flows (for chat interfaces, voice interfaces, and multi-modal experiences) for the Employee Assistant through wireframes, prototypes, decision trees, logic frameworks, prompt playgrounds, or other Conversational AI tools
Propose solutions that are intuitive, user-centric, drive efficiency and user engagement while also aligning with business objectives
Conduct or work with UX Research to conduct usability testing, observational testing, and other forms of research to gather data insights from real users
Operate with an iterative design mindset, gathering and incorporating user and agent feedback to continuously improve the overall experience the Employee Assistant
Work within a Design System to produce and contribute to patterns, including Conversational UI components, and to develop and refine our Visual and Conversational Design Language
Leverage expertise in LLMs to contribute to the broader Conversational AI strategy, including how design processes will evolve when building with LLMs
Conduct data driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision making
Collaborate with cross-functional teams to integrate UX and Conversational Design into the product development process
Collaborate with ML (Machine Learning) teams to train LLMs based on Conversational Design principles and industry best practices
Conduct ideation and alignment workshops with project stakeholders ensuring alignment and understanding amongst stakeholders
Present your work to business stakeholders and the broader product and technology organization — articulating your design rationale and decisions with clarity and impact through engaging storytelling and comprehensive documentation
Qualification
Required
3+ years of experience or equivalent expertise in User Experience Design, Conversational AI Design, or similar roles designing for LLMs
Demonstrate ability to visual representations of user journeys, storyboarding, wireframes, prototypes, agent logic, agent decision points, and conversational flows using conversation design platforms (e.g., MindStudio, Dialogflow, VoiceFlow, Microsoft Bot Framework, or similar) at different levels of fidelity
Experience deploying Conversational AI solutions (e.g., chatbots, virtual assistants) using natural language processing and AI technologies
Demonstrated experience designing across multiple platforms, including web, mobile, and other digital channels
Experience creating inclusive designs, accessibility guidelines, and assistive technologies that incorporate diverse perspectives
Ability to plan and organize design work from initial concept through execution and advocate for Conversation Design best practices
Ability to manage ambiguity, work autonomously, and multi-task in an agile environment and experience interpreting complex data and transforming it into actionable insights for informed decision-making
Ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of innovation strategies and the creation of 'north star' representations to drive customer-centric and employee-centric decision-making
Proficiency designing high-density and data-driven conversational experiences
Familiar with the different phases of the user research and design process—including validating hypotheses with users, effectively communicating concepts, and creating low/high fidelity prototypes for both visual and conversational interfaces
Experience supporting new business thinking and strategy through user-centered and conversational design work, with facilitation skills and experience employing a variety of techniques to run design-led workshops
Preferred
Experience designing and deploying experiences using prompt playgrounds such as MindStudio or similar
Experience supporting design work in employee assistant tools, Conversational AI, or AI-driven product teams
Prior experience working in complex business domains or in enterprise environments (financial services or other) working on large-scale transformation programs, including AI tool deployment
Ability to understand and articulate how technical constraints and opportunities—including AI/ML capabilities—influence design solutions
Familiarity with technology concepts and an understanding of various technical approaches and lifecycles (e.g., agile development methodologies, DevOps practices, frontend development structures, and AI model deployment)
Understanding of product lifecycles from a UX and conversational AI perspective (e.g., how user and conversational experiences evolve throughout the different stages of a product's lifecycle)
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
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2026-01-18
2026-01-13
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