Upstate Cerebral Palsy · 18 hours ago
Operations Coordinator Community Health and Behavioral Services
Utica, NY
Full-time
Onsite
Entry Level
$23/hr - $27/hr
3+ years expUpstate Cerebral Palsy is a premier provider of direct-care services in Central New York, and they are seeking an Operations Coordinator for Community Health and Behavioral Services. This role is responsible for ensuring efficient daily operations, managing resources, and facilitating communication among staff and external vendors.
Health CareNon Profit
Responsibilities
Ensure OMH and OASAS operational practices are maintained in accordance with clinical, regulatory and best practice principles
Coordinate the clinic use of agency support services and other contracted vendors (to include supplies, purchasing, IT, property management, vehicle management, and finance)
Serve as a contact to external vendors and support contract management
Support operational functions related to managing administrative staff scheduling
Serve as a key point of contact to all CHBS staff for any concerns related to building needs (to included heating/cooling, space, and facility functions) and agency support services
Serve as the primary point of contact for external marketing, promotional, and media inquiries
Coordinate with the agency’s media representative to ensure proper handling of all outreach
Lead marketing efforts, including managing promotional materials for CHBS
Track deliverables from all support services and external vendors, ensure timely delivery of support through proper escalation
Proactively notify clinic leadership of potential issues and ensure all concerns are escalated promptly and appropriately
Acts as a point of contact for all Information Technology Helpdesk tickets related to operations, building maintenance needs/requests and cleaning service contracts/providers
Supports direct and open communication with all staff within the clinic. Contributes to a positive work environment for the entire CHBS team
Maintain timely and effective internal and external communication and problem resolution to ensure smooth and efficient operations
Self-manages time and prioritization of work, seeking input as needed for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary
Maintains accurate records of staff schedule, include supporting administrative roles with payroll as needed
Manages incoming invoices and prepares or oversees the preparation of payment requisition process
Acts as a go-to for agency systems that support operational functions such as Outlook, OnBase, UltiPro and Microsoft Programs
Generate and maintain department or program specific reports, databases, charts and records as directed
Participate in special projects as appropriate
Maintain compliance with HIPAA and confidentiality standards
Ensure compliance with all pertinent government and agency regulations and operating standards
Establish a work environment that creates positive communication between supervisors and employees and is reflective of the Agency’s culture, values and mission
Any additional duties assigned as necessary
Qualification
Required
Associate degree required; bachelor's degree preferred, or three (3) years of experience providing operational or administrative support
Intermediate computer skills (proficiency in Microsoft Office, Adobe Acrobat, and Windows-based applications)
Travel may be required. A valid New York State driver's license is necessary
Strong communication and interpersonal skills
Excellent written and verbal communication abilities are essential for this role
Must demonstrate initiative and reliable follow-through on all duties
Ability to remain calm and professional in crisis or high‑stress situations
Ability to manage multiple priorities while maintaining attention to detail
Must possess the ability to make independent decisions when circumstances require
Must be able to manage and cope effectively in sometimes stressful situations
Preferred
Previous experience in coordinating operations or administrative support roles preferred
Benefits
Comprehensive Health/Dental/Vision
Direct Deposit
Flexible Spending Account (FSA)
Retirement Plan 403(b)
Life Insurance
Voluntary Benefits
Employee Assistance Program (EAP)
Generous PTO Plans (Sick, Vacation and Employee Leave)
Tuition Reimbursement
Service Awards
Employee Appreciation Events
Employee Discounts
Company
Upstate Cerebral Palsy
Upstate Cerebral Palsy is the premier provider of direct-care services and programs for people who are disabled and their families.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kathleen Klosner
Chief Program Officer
Sara Fetterly
HR Business Partner
Recent News
Central New York Business Journal
2025-01-24
Company data provided by crunchbase