Focus Technology · 1 day ago
Assigned Solutions Engineer
10 Post Office Square, Boston, MA, USA
Full-time
Onsite
Mid Level
$80K/yr - $100K/yr
4+ years expFocus Technology is expanding its Managed Services Practice by adding an Assigned Solutions Engineer (ASE) to their team. The ASE will serve as the technical lead for customers, managing escalated tickets and coordinating resources to enhance service quality.
Cloud ComputingVirtualization
Responsibilities
Technical leadership for a defined set of customer accounts
Final ownership of escalated tickets
Work with Customer and NOC to evolve and improve monitoring services
Produce and use data to identify trends affecting customer environment (what ITIL calls Problem Management)
Build strong working relationships with assigned customers to improve quality of service
Coordinate Focus resources when needed for quick resolution (NOC, Field, Vendor)
Support PS project scoping, delivery and transition as necessary to ensure quality and continuity of service
All other duties, as assigned
Qualification
Required
Ability to build strong trusting relationships with Customers, SITCs & Account Executives
Ability to work independently and collaboratively
Demonstrated track record for managing work through a case management system and adhering to process
Adaptability to changing priorities, as needed
Ability to troubleshoot and communicate transparently and appropriately in high visibility outage situations
Demonstrated positive and professional interpersonal skills, as well as strong written and verbal communications skills
Excellent communication, interpersonal, and customer service skills, with the ability to communicate complex technical concepts in simple and clear terms to customers and sales teams as well as others
Exceptional problem-solving, analytical, and decision-making skills, with the ability to prioritize and manage multiple tasks and projects effectively
Strong organizational, detail-oriented, time management and documentation skills
Strong knowledge and proficiency with Microsoft Office products (Word, Excel, PowerPoint), networks and systems such as HP and Dell
Experience with LAN, WAN, and WLAN technologies
Knowledge in implementation and troubleshooting network devices
Configures and troubleshoots VPNs for end user access
Technical knowledge of storage, virtualization, and compute across multiple vendors
Experience working with diverse environments
Maintains a high level of confidentiality, professionalism and a courteous demeanor
Ability to perform effectively in high-pressure environments and respond to critical issues with urgency and composure
Works with other internal teams to create and update technical standards, deliver performance metrics/reporting, and raise management awareness to reduce customer risk and reactive support time
Bachelor's degree in Computer Science, Information Technology/related field, or equivalent work experience
4+ years of experience in IT engineering or a similar technical role within a managed services or IT services environment
Strong technical skills and knowledge in various areas of IT, such as networking, hardware, software, cloud, security, and troubleshooting, including strong hands-on experience working with Cisco, Meraki and Fortinet networking solutions
Preferred
Industry technical certifications in relevant IT domains, such as CompTIA, Microsoft, Cisco, and/or AWS preferred
Company
Focus Technology
Focus Technology began in 1997 as a team of skilled IT engineers and consultants with a single vision — helping companies maximize their technology to meet their business goals.
51-200 employees
H1B Sponsorship
Focus Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Seacoast Capital Partners
2023-11-29Private Equity
2023-11-29Debt Financing
Leadership Team
Michael Godfrey
Exec VP, Engineering
Bruce Crochetiere
Shareholder
Recent News
NH Business Review
2025-06-16
2023-11-29
Company data provided by crunchbase