Quality Carriers, Inc. · 4 hours ago
Customer Service Representative
Southgate, California, United States
Full-time
Onsite
New Grad, Entry Level
$21/hr - $25/hrQuality Carriers, Inc. is seeking a Customer Service Representative to manage customer orders and ensure all service requirements are met. The role involves communicating with customers, updating order management systems, and coordinating with various departments to handle freight operations effectively.
ChemicalFood TrucksLogisticsRailroadSupply Chain ManagementTransportation
Responsibilities
Receive orders from customers to provide orders for all drivers available for a work assignment via Phone, Email, Fax or EDI And accurately enter them into the TMW Order Management System
Solicit Freight from customers as directed by TM and or terminal Planner and/or for all available capacity both domiciled and foreign, in the area of responsibility
Work with customers on changes to scheduled loading and delivery times, to ensure coverage, updating TMW and notifying terminal personnel as needed of all changes
Work with Planners, Drivers and other terminal personnel to ensure all Customer requirements are met, Track all loads in TMW/ISAAC/internal software to proactively identify service concerns
Communicate issues on orders with customers, negotiating necessary changes that may be required due to the incident/issue
Work with other departments as necessary to secure proper locations, correct commodity codes and proper credit approvals for all customers, ship locations and consignee locations
Ensure all data entry is accurate and that orders get updated properly to hand off to the terminal billers and all service issues get properly documented in the NCR system
Perform miscellaneous duties as assigned
The ability to create custom manifests for international freight
Qualification
Required
High School Diploma or GED equivalent, required
Strong Skills in MS Office (Excel, Word, PowerPoint)
Ability to function as part of a team at a high level
Critical Thinker
Strong communication skills (both verbal and written)
Preferred
Experience with Google Apps preferred
Familiarity with transportation software, such as EDI, TMW, and Electronic Logging Devices, a plus
Bilingual English and Spanish, written and spoken in markets, where applicable
Company
Quality Carriers, Inc.
Quality Carriers, Inc. (QC®) is a premier transportation solutions company in North America.
Founded in 1913
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-05-12Acquired
Leadership Team
Christopher Garrand
Chief Financial Officer
Recent News
Google Patent
2025-05-07
Company data provided by crunchbase