Liquidnet · 16 hours ago
Front Office Support Engineer
New York, United States
Full-time
Hybrid
Mid Level
$95K/yr - $105K/yr
3+ years expLiquidnet is a leading technology-driven, agency execution specialist that intelligently connects the world’s investors to the world’s investments. The role requires a motivated self-starter to provide top-level service in supporting traders and clients, troubleshooting issues, and collaborating with teams to deliver timely solutions.
AnalyticsFinancial ServicesFinTechIntellectual PropertyTrading Platform
Responsibilities
Provide daily application support and troubleshooting for traders and clients using proprietary tools, escalating issues to development teams as necessary
Respond to urgent queries from trading desks and clients, ensuring timely escalation and resolution
Analyze and resolve issues related to order routing and trade flow
Identify and resolve technical or operational issues in a complex environment with various trading platforms and architecture; liaise with technology teams for fixes
Provide functional and technical expertise and promote maintainable and quality solutions which includes documenting system requirements and documentation of support run book
Communicate with users regarding application outages and upcoming events like releases and projects
Respond to end users within the timeframe dictated by the severity of the problem, document and track
Manage team communication channels, queues, and mailboxes to ensure timely and prioritized action on requests
Adhere to incident and problem management procedures, analyzing trends and patterns
Assist in product testing and project-related tasks
Contribute to the 'follow the sun' support model by collaborating with global teams in APAC and EMEA
Conduct regional start-of-day health checks to ensure platform processes are operational and all members are connected
Occasionally work weekends for major upgrades or out-of-hours testing
Qualification
Required
At least 3 years hands-on support of relevant experience within a financial institution (buy-side, sell-side, venue/platform provider)
Solid application support experience within a Linux environment
Excellent working knowledge of the FIX protocol
Excellent understanding of Futures & Options markets and listed derivatives workflows
Automation and scripting experience
Proven experience of MSSQL, Oracle and Sybase database environments, including complex query-writing
Proven experience of supporting Windows Server environments
Experience in troubleshooting network problems: i.e. firewall and routing problems
Preferred
Working knowledge of industry-standard Order Management Systems such as TT, Fidessa
Automation and scripting experience (PERL, Python, Powershell, Bash etc)
Knowledge of DevOps principles and workflows, including collaboration with Development teams
Experience with automation tools (Ansible, Puppet etc)
Proven experience in managing cloud-based infrastructure and services, including AWS, Azure, or Google Cloud Platform
Hands-on experience with containerization technologies like Docker and orchestration platforms like Kubernetes
Exposure to client/venue technical FIX onboarding
Experience supporting message-based architecture (Solace, Tibco, MQ etc)
Experience with industry-standard monitoring tools (ITRS, Prometheus or similar)
Familiarity with industry-standard monitoring tools (e.g., ITRS)
ServiceNow, Control-M and Elastic (ELK stack) familiarity
Experience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post-mortem analysis
Company
Liquidnet
Liquidnet is a global institutional investment network that intelligently connects the world’s investors to the world’s investments
201-500 employees
H1B Sponsorship
Liquidnet has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (4)
2021 (6)
2020 (5)
Funding
Current Stage
Growth StageTotal Funding
$260MKey Investors
Long Ridge Equity Partners
2020-10-09Acquired
2005-02-18Private Equity· $250M
2000-03-01Series C· $10M
Leadership Team
Alex Grinfeld
Managing Director, Head Listed Derivatives Americas
Eric Blake
Head of Latin America
Recent News
2025-12-09
2025-09-25
FinTech Global
2025-09-19
Company data provided by crunchbase