Cloudflare · 20 hours ago
Customer Success Manager
Atlanta, GA
Full-time
Hybrid
Mid Level
$120K/yr - $146K/yr
3+ years expCloudflare is on a mission to help build a better Internet, operating one of the world’s largest networks that powers millions of websites. The Customer Success Manager will ensure customer satisfaction and manage post-sale experiences, focusing on customer adoption and value realization of Cloudflare Solutions.
AnalyticsEnterprise SoftwareSecurityWeb Hosting
Responsibilities
Be a Trusted Advisor to your customers
Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion
Develop and maintain long-term relationships with stakeholders in your account portfolio
Work cross-functionally with Product, Engineering, Systems Reliability Engineering, Marketing and other teams to resolve customer business issues and work towards their stated goals
Manage customer feedback and product needs by providing feature requests to internal partner teams
Able to demonstrate how your customer engagement directly impacts their growth and adoption of Cloudflare Solutions and Services
Expected up to 50% travel for customer visits
Qualification
Required
Bachelor's degree and / or other professional qualification
3+ years of experience in a Customer Success/Account Management role
Understanding of SAAS / SASE / Cloud Applications landscape
Strong understanding of or willing to learn about computer networking and 'how the internet works' with network security a plus
Experience in cloud security and/or performance industries preferred
Experience with project management, account portfolio planning, Cloud implementation and prioritization
Ability to prioritize, multi-task, and perform effectively under pressure
Strong interpersonal communication skills (verbal, written and video call) as well as organizational skills
Track record of successful planning and execution of Executive Business Reviews
Commercial acumen and awareness to drive successful outcomes
Preferred
Experience in cloud security and/or performance industries preferred
Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
Company
Cloudflare
Cloudflare is a web performance and security company that provides online services to protect and accelerate websites online.
1001-5000 employees
H1B Sponsorship
Cloudflare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (117)
2024 (115)
2023 (66)
2022 (98)
2021 (83)
2020 (37)
Funding
Current Stage
Public CompanyTotal Funding
$2.08BKey Investors
Franklin TempletonFidelityUnion Square Ventures
2025-06-13Post Ipo Debt· $1.75B
2019-09-12IPO
2019-03-12Series E· $150M
Leadership Team
Matthew Prince
CEO & Co-Founder
Lee Holloway
Co-Founder & Lead Engineer
Recent News
2026-01-20
2026-01-20
Boston Herald
2026-01-20
Company data provided by crunchbase