antonline · 13 hours ago
Operations Coordinator
Atlanta, GA
Full-time
Onsite
Entry, Mid Level
2+ years expAntonline is seeking a Marketplace Operations Coordinator to manage operational coordination and logistics across online marketplaces such as Amazon and Walmart. The role involves ensuring the accuracy of product listings, inventory flow, and fulfillment performance while coordinating with various internal teams to minimize disruptions and enhance revenue.
ComputerRetailSoftware
Responsibilities
Coordinate and maintain active product listings across multiple marketplaces, ensuring accuracy of titles, descriptions, attributes, images, compliance requirements, and categorization
Monitor listing health, suppressed listings, policy violations, and marketplace errors; drive resolution to minimize revenue disruption
Support product launches, catalog updates, and marketplace expansions
Coordinate inbound and outbound logistics with Amazon Fulfillment (FBA/FBM) and Walmart Fulfillment Services (WFS)
Monitor inbound shipments, receiving discrepancies, shortages, and delays; investigate and coordinate resolution with marketplace logistics teams
Support replenishment planning, inventory positioning, and fulfillment strategy to maintain in-stock rates and delivery SLAs
Track chargebacks, shortages, overages, and fulfillment-related penalties; coordinate disputes and corrections with internal partners
Ensure alignment between marketplace inventory, internal systems, and third-party logistics providers
Monitor order flow, fulfillment performance, cancellations, refunds, and shipment exceptions
Coordinate inventory availability, stock discrepancies, and replenishment issues with merchandising, supply chain, and logistics partners
Assist with pricing updates, promotional activity, and deal execution while ensuring margin and policy compliance
Serve as an operational point of coordination between Marketplace Operations, Accounting, and IT to troubleshoot system, data, and financial discrepancies
Investigate issues related to orders, invoicing, payouts, chargebacks, credits, and settlement reporting
Partner with IT to identify root causes of system integration issues, data mismatches, or automation failures
Document issues clearly, manage escalations, and follow through until resolution is confirmed across all systems
Monitor key operational metrics including listing health, fulfillment SLAs, order defect rates, inventory accuracy, and financial variances
Pull and analyze marketplace and fulfillment reports to identify trends, risks, and revenue-impacting issues
Maintain internal trackers, documentation, and audit support materials
Identify inefficiencies across marketplace, logistics, and financial workflows
Partner with internal teams to support automation initiatives and system enhancements
Document standard operating procedures (SOPs), escalation paths, and best practices
Qualification
Required
2–4 years of experience in e-commerce, marketplace operations, logistics operations, or online retail
Hands-on experience with Amazon Seller/Vendor Central and/or Walmart Marketplace/WFS
Strong coordination and ownership mindset with the ability to manage issues end-to-end
High attention to detail and ability to connect operational issues to financial impact
Comfortable working with spreadsheets, reports, and operational dashboards
Clear written and verbal communication skills across technical and non-technical teams
Preferred
Experience managing inbound shipments and fulfillment disputes (shortages, chargebacks, reconciliations)
Familiarity with accounting concepts such as settlements, credits, accruals, and reconciliations
Experience working with ERP, OMS, or inventory management systems
Exposure to automation tools, APIs, or marketplace integrations
Company
antonline
Antonline is a premier online reseller of cutting edge computer technology and consumer electronics.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Nancy Marrero Comerford
CFO
Catherine Comerford
Chief Merchandising Officer
Recent News
2025-06-06
Company data provided by crunchbase