Citizens · 1 day ago
Home Mortgage Consumer Product Development Partner
One Citizens Bank Way, Johnston, RI, 02919, US
Full-time
Onsite
Mid, Senior Level
5+ years expCitizens is a financial services company, and they are seeking a Consumer Product Development Partner. The role focuses on developing and delivering new products and enhancing existing ones to meet customer needs, while managing complex projects throughout their lifecycle.
BankingCredit CardsFinancial ServicesFinTechRetail
Responsibilities
Responsible for program portfolio of complex/critical projects through the entire life cycle for the Private Bank
Ensure projects are structured, defined, sanctioned and initiated and then responsible for delivery to time, cost and quality. Includes responsibility for full benefit realization and formal closure with Post Project Implementation Review undertaken
Responsible for management of full project governance on behalf of the LOB
Create and implement operational or functional business plans aligned with the overall business strategy to ensure the business unit has the capacity and capability to meet the agreed objectives. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan
Manage Business Case creation and approval process, including ensuring the program benefits are
Will provide input to business strategy and prioritization of product portfolio
Ensure the sponsor's business requirements have been clearly defined and documented. Define the scope of the project, own and manage project goals, risks, issues and resources
Establish and build relationships across the company to facilitate achievement of strategic goals maintaining momentum throughout the project lifecycle
Participate in building of product and process management capacity into the organization
Identify how Private Bank strategies impact the Retail Bank product offering and execute on those initiatives when prioritized
Qualification
Required
5+ years Mortgage Banking to include 1-2 years Product Development and Project Management experience in a Retail Bank environment
Bachelor's Degree Required
Private Bank experience desired
Strong working knowledge of Relationship Management (RM), IMPACS (IM), Savings & Time (ST)
Advanced PowerPoint and Excel skills
Analytical Thinking/Problem Solving
Persistent questioning to fully understand complex issues
Ability to identify operational opportunities and eliminate process inefficiencies
Ability to manage projects
Working collaboratively with team members across line of business and staff areas
Ability to influence partners across lines of business
Creativity/Innovation
Ability to design and author communications and management reports
Persistent follow-through in execution of key projects
Preferred
Experience in Agile environment preferred
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
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