Caesars Entertainment · 13 hours ago
Front Desk Person-Steady Extra (Harrah's LV)
Las Vegas, NV
Part-time
Onsite
Entry Level
1+ years expCaesars Entertainment is a leading hospitality company dedicated to providing extraordinary experiences. The Front Desk Person will take and manage reservations, provide concierge services, and ensure excellent guest relations while maintaining a professional image.
Food and Beverage
Responsibilities
Takes, records, and cancels reservations in the Hotel Information System
Provide five-star hotel-quality concierge services
The Concierge proactively anticipates the needs of the guests, so solutions can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each guest, reminding the guest of scheduled events and appointments
Be completely knowledgeable about all casino programs, promotions, activities, and functions
Be knowledgeable of local current restaurants, spas, attractions and events (concerts, theater, sporting events, special events, and more.)
Assist and coordinate with VIP Agent Functions (Check in, Checkout, Keys and Mail)
Take room reservations /room blocks and when necessary, future reservations following hotel rate structures and up-selling strategies
Assist in training new guest service representatives as appropriate
Log for types of calls as needed
Support, maintain Caesars Entertainment’s courtesy guidelines and promote outstanding guest relations
Responsible for reports including exceptions reports and regret logs
Provide the guest with an experience that will always be remembered and with the highest level of responsiveness
Provide personal services of the highest level that may include, but are not limited to, restaurant reservations, recreation requests, floral orders, shoeshine, etc. They also make available maps, literature, and other materials
Ensure prompt and positive action on all guest complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up
Arrange for, suggest, recommend, book, and confirm, deliverable services that may include, but not limited to, purchasing gifts, premium tickets, dry cleaning and other errands
Project an approachable and professional image in personal appearance, manner, and demeanor
Maintain a work environment of cleanliness and organization
Acknowledge and greet all guests with utmost courtesy and assist guests
Listen and work with guests who present service opportunities or challenges. Attempt to resolve them and/or elevate and communicate them to a manager
Maintain consistent presence at workstation
When so directed, participate in hotel functions
Use professional telephone etiquette in handling internal and external guest requests
Use a work order system when necessary
Assist with package and amenity deliveries. Log receipts of packages delivered to guests
Provide continuous updates, edits, reviews, and additions to the electronic guest database (list of guest preferences, birthdays, anniversary and other special dates, restaurants, service providers, etc.)
Qualification
Required
Must be 21 years of age or older
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
The requirements listed below are representative of the knowledge, skill, and/or ability required
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
HS diploma or GED
One or more years of appropriate experience; or equivalent combination of education and experience
Must be able to stand for extended periods of time up to 8 hours per day
Company
Caesars Entertainment
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Martin Logan
Chief Product and Technology Officer (CPO CTO)
Kenneth Fuchs
COO and Head of Sports
Recent News
ReviewJournal
2025-10-06
2025-10-03
2025-10-03
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