Parts ASAP (formerly All States Ag Parts) · 6 hours ago
Customer Care Representative
Lake Mills, IA, US
Full-time
Onsite
New Grad, Entry LevelParts ASAP is a company focused on providing excellent customer service and support. They are seeking a Customer Care Representative to handle post-sale customer service processes, including returns, warranty claims, and customer inquiries, while ensuring a high level of customer satisfaction.
Machinery ManufacturingSalesWholesale
Responsibilities
Coordinates with Sales Team to triage incoming Customer Service tickets
Works directly with customers on returns and problem resolutions
Responds promptly to customer inquiries in a professional and courteous manner
Provides accurate information about products, services, and company policies
Performs parts searches in SAP for inventory availability or ordering capabilities and responds to customers in a timely manner
Completes Sales Orders/Invoices in SAP; collects cash/check or processes credit card payments
Provides price quotes to customers utilizing company standards for pricing and for accurate freight quotes
Initiates internal investigations, root cause analysis, and corrective actions as warranted
Documents the Cost of Quality
Communicates with Finance Team to initiate credits and charges to customers
Coordinates with Supply Chain when re-work or exchanges are required
Authorizes field repair when necessary to meet customer needs and minimize costs
Addresses and resolves customer concerns, complaints, or issues with a positive and empathetic approach
Investigates and analyzes customer problems, identifying root causes, and proposing effective solutions
Collaborates with other departments to ensure timely resolution of complex issues
Escalates unresolved problems or concerns to appropriate teams for further assistance
Maintains a deep understanding of our products/services to effectively assist customers
Accurately documents customer interactions and the steps taken to resolve issues
Compiles and maintains records of customer inquiries, comments, and complaints for analysis
Strives to exceed customer expectations and contribute to overall customer satisfaction
Gathers feedback from customers and provides insights to improve products or processes
Works collaboratively with other customer care representatives to share knowledge and best practices
Participates in team meetings and training sessions to stay informed about company updates and improvements
Assists in training new customer care representatives as needed
Performs all other duties as assigned
Qualification
Required
High School graduate, or equivalent work experience
Proven experience in customer service or a related field
Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Empathetic and patient demeanor when dealing with customer concerns
Ability to work in a fast-paced environment and adapt to changes
Basic computer skills and proficiency in relevant software applications
Preferred
Prior customer service experience is a plus
Company
Parts ASAP (formerly All States Ag Parts)
Parts ASAP is the leading supplier of parts for agricultural, construction, and industrial equipment in North America.
Founded in 1998
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-05-21Acquired
Company data provided by crunchbase