Nordson Corporation · 1 day ago
Customer Service Associate I
Duluth, GA
Full-time
Onsite
Entry Level
2+ years expNordson Corporation is a global leader in Packaging, seeking a motivated individual for the Customer Service Associate I position. This role involves processing customer transactions, handling inquiries, and providing support in a collaborative environment.
IndustrialManufacturingPackaging ServicesTest and Measurement
Responsibilities
Create and manage standard quotations, sales orders, and returns in SAP in a timely manner according to established goals of the Customer Experience Supervisor received via phone or electronically from internal and external customers
Handle internal and external customer inquiries regarding order status, inventory availability, delivery status, and pricing
Job duties may encompass international transactions and requests
Follow correct process to communicate with other Nordson teams to solve problems and get the information needed for an inquiry
Provide part quotes to customers and the field sales team
Be a resource and assist the field sales team to follow up on customer requests around an order or product information
Maintains detailed knowledge of Nordson products, prices, policies, and procedures; knows which Nordson products can be most advantageously used with all applications
Provides basic technical assistance for core products to assigned customers. This includes part numbers, basic troubleshooting, and service support. Involve technical service team when request is for specialty products
Ability to learn and use Nordson case management technology to retrieve and update status of each task assignment
Review case management requests to assign priority status and route to the correct customer service desk
Identify opportunities to enhance and improve their daily tasks
Base performance standards against established metrics to drive performance improvements
Conduct themselves in a way that fosters a positive, supportive, and professional work environment in which everyone is treated with dignity and respect
Performs other duties as assigned; assignments and schedule may be changed at any time
Qualification
Required
Create and manage standard quotations, sales orders, and returns in SAP in a timely manner according to established goals of the Customer Experience Supervisor received via phone or electronically from internal and external customers
Handle internal and external customer inquiries regarding order status, inventory availability, delivery status, and pricing
Job duties may encompass international transactions and requests
Follow correct process to communicate with other Nordson teams to solve problems and get the information needed for an inquiry
Provide part quotes to customers and the field sales team
Be a resource and assist the field sales team to follow up on customer requests around an order or product information
Maintains detailed knowledge of Nordson products, prices, policies, and procedures; knows which Nordson products can be most advantageously used with all applications
Provides basic technical assistance for core products to assigned customers. This includes part numbers, basic troubleshooting, and service support. Involve technical service team when request is for specialty products
Ability to learn and use Nordson case management technology to retrieve and update status of each task assignment
Review case management requests to assign priority status and route to the correct customer service desk
Identify opportunities to enhance and improve their daily tasks
Base performance standards against established metrics to drive performance improvements
Conduct themselves in a way that fosters a positive, supportive, and professional work environment in which everyone is treated with dignity and respect
Performs other duties as assigned; assignments and schedule may be changed at any time
Associates or bachelor's degree preferred
Two years of CSR experience preferred
Previous SAP experience preferred
Previous case management system experience preferred
Relevant experience in a customer service related environment or a business environment is highly desired
Bilingual: Spanish or French preferred
Preferred
Associates or bachelor's degree preferred
Two years of CSR experience preferred
Previous SAP experience preferred
Previous case management system experience preferred
Bilingual: Spanish or French preferred
Company
Nordson Corporation
At Nordson, we believe that anything is possible.
5001-10000 employees
H1B Sponsorship
Nordson Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (5)
2021 (4)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.45B2024-09-04Post Ipo Debt· $600M
2023-09-08Post Ipo Debt· $850M
1979-12-21IPO
Leadership Team
Sundaram Nagarajan
President and CEO
Sarah Siddiqui
EVP, CHRO Nordson Corporation
Recent News
MarketScreener
2025-12-28
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2025-12-11
Company data provided by crunchbase