Concentrix · 19 hours ago
CCaaS & Conversation AI Seller
United States
Full-time
Remote
Senior LevelConcentrix is a global leader in customer experience solutions, seeking a CCaaS & Conversation AI Seller to develop a sector-led sales strategy. This role involves managing a robust sales pipeline, engaging with clients at the CXO/VP level, and leading multifunctional teams to drive revenue and market presence for CCaaS and Conversational AI solutions.
Customer ServiceInformation TechnologyOutsourcingSalesUX Design
Responsibilities
Partner with Concentrix International and Domestic sales & Acct Mgt teams to drive CCaaS and Conversation AI pipeline
Support building the CX Tech business case and drive the need for change by focusing on commercial outcomes (TCO, ROI)
Contribute to sector and priority account planning
Work with our Strategic Partner Alliance teams to create Partner motions and co-selling opportunities
You’ll lead proposition design and direct selling motions
Develop and manage key relationships across the Partner EMEA ecosystem (AWS, Genesys, Nice) to identify new business opportunities and provide proper communication on account activity
Methodically manage accurate tracking/reporting of leads, sales pipeline and alliance related goals and objectives
Coordinate Sales enablement activity, training sessions and joint partner sessions e.g. lunch & learn/ QBR sponsorship etc
Qualification
Required
Proactive and driven: Highly motivated self-starter who thrives in a dynamic, fast-paced team setting
Results-Oriented: Possess a relentless drive to achieve and surpass objectives
Extensive sales expertise in CCaaS/ CAI technology-related sales solutions and/or architecting
Prioritized experience: CX Tech (CCaaS, Conversational AI)
Exceptional communication skills: Excel in delivering presentations and engaging with executive-level stakeholders
Negotiation expertise: Outstanding ability to negotiate favorable terms and build beneficial relationships
Consultative selling proficiency: Skilled in applying consultative selling techniques to understand and address client needs
Collaboration and influence: Ability to collaborate effectively and influence outcomes in a 'win as a team' environment
Company
Concentrix
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
Founded in 1983
10001+ employees
H1B Sponsorship
Concentrix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2022 (1)
2021 (10)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.15B2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO
2006-09-11Acquired
Leadership Team
Chris Caldwell
President and CEO
Pethachi Pichappan
Vice President Information Technology
Recent News
2026-01-22
2026-01-20
2026-01-14
Company data provided by crunchbase