Ampcus Inc · 14 hours ago
IT Operations Management
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team as an IT Operations Management professional. The role involves leading ServiceNow projects, optimizing discovery processes, and supporting customer implementations of the ITOM Platform.
Data ManagementInformation Technology
Responsibilities
Lead ServiceNow Discovery and Service Mapping project
Strong hands-on experience in optimizing discovery, tailoring patterns and development
Strong hands-on experience across multiple ServiceNow Discovery and Service Mapping projects involving a variety of enterprise and open-source application server, database, network and operating systems
Validating discovery results and troubleshooting as required
Assist with CMDB Processes and Best Practices
Guide customer configuration/implementations of the ServiceNow ITOM Platform
Prepare technical documentation as specified in customer contracts and as internally required
Support sales of software and services through demonstrations, Proof of Concepts, and customer presentations
Deliver projects on customer premise or remotely as required
Enhance customer knowledge in IT Operations Management with ITIL framework
Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software
Excellent verbal and written communication skills required
Qualification
Required
At least 8 years of experience with implementing ITSM Processes including Incident, Problem and Change Management, Catalogue, CMDB, Portal and Integrations in ServiceNow platform
At least 6 years of experience in Configuration/Solutions evaluation/ Validation and deployment in ServiceNow ITOM, IT Operations Management – Discovery, Service Mapping, Event Management
At least 8 years of experience in capturing requirements related to internal/external consulting, documenting, and mapping current business process
Working knowledge in ServiceNow IT Operations Management Solutions and be able to build or modify custom patterns and troubleshoot
Good understanding of basic application and network infrastructure and interdependencies
Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business
Interacts cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information
Deep knowledge of ServiceNow Platform and Services
Deep knowledge of CSDM, CMDB, CI configuration classes, orchestration
Deep knowledge in ServiceNow ITOM portfolio
Strong hands-on experience in troubleshooting ServiceNow Discovery
Strong hands-on experience with REST and SOAP web services
Expertise with scripting languages such as PERL, JavaScript, Python, or Shell
Knowledge of relational databases (MySQL, MSSQL, Oracle)
Familiarity with systems monitoring, log investigation, and application awareness
Familiarity with user administration, Active Directory, LDAP, etc. and the ability to troubleshoot areas of user access
Knowledge of networking concepts such as IP Addressing, Firewalls, ports
Consultative skills for software service delivery to lead customers to improve their processes and organizational models
Excellent verbal and written communication skills required
Bachelor of Science degree in Computer Science or related degree is required
Preferred
ServiceNow Implementation Specialist Certification
ServiceNow System Administrator Certification
Company
Ampcus Inc
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.
1001-5000 employees
H1B Sponsorship
Ampcus Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (13)
2023 (7)
2022 (16)
2021 (13)
2020 (18)
Funding
Current Stage
Late StageLeadership Team
Raj Narayan
Sr. Vice President, Strategic Sales
Recent News
2025-08-18
2025-07-31
Seattle TechFlash
2025-07-15
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