Persistent Systems · 22 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$106K/yr - $146K/yr
3+ years expPersistent Systems is a growing business that develops Mobile Ad hoc Networking (MANET) wireless radio systems for US Government and commercial applications. The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships with customers, ensuring they achieve maximum value from the company's products and services while acting as a trusted advisor and addressing customer needs.
AnalyticsBig DataCloud ComputingEmbedded SystemsProduct DesignSecuritySoftware
Responsibilities
Serve as the primary relationship owner for strategic and high-value customer accounts
Develop long-term customer relationships with clients through managing and interpreting their requirements
Traveling to customer and business partner locations across the US and the world for programmatic meetings and events
Provide post-sales technical assistance, continued product education, and information sharing on future Wave Relay product development
Maintain a high level of Wave Relay technical acumen to effectively communicate with specialized and complex customer sets
Onboard new customers and ensure a smooth transition from delivery and beyond
Understand customer goals, business challenges, and success metrics
Proactively monitor customer health, usage, and satisfaction
Coordinate with internal teams (Sales Engineering, Sales, Program Management Office, and Operations) to resolve issues and deliver solutions
Conduct regular check-ins, business reviews, and success planning sessions
Identify opportunities for account expansion, renewals, and upsells in collaboration with Sales and the Program Management Office (PMO)
Advocate for customer needs and provide feedback to internal stakeholders to include the Engineering Department
Manage escalations and ensure timely resolution of customer concerns
Track customer interactions and outcomes in Persistent platforms
Qualification
Required
Bachelor's degree or equivalent experience
3+ years of experience in customer success, account management, or client services
Strong communication, presentation, and relationship-building skills
Proven ability to manage multiple priorities effectively
Customer-focused mindset with strong problem-solving skills
Experience working in a technology, with an emphasis on wireless communications and/or networking preferred
Proficiency with CRM tools (e.g., Salesforce) and customer success platforms is a plus
Preferred
Strong collaboration and cross-functional teamwork skills
Experience managing people and strategic events
Analytical, non-linear thinker who can identify trends
Familiarity with contract renewals and retention strategies
Benefits
Medical, dental, vision, life, and disability insurance
Paid time off (sick time and vacation time)
Flexible spending accounts
401(k) plan with company match
Fitness membership reimbursement
Tuition assistance
Mental health benefits
Pet discounts
Company
Persistent Systems
Persistent Systems offers software product concept and design, performance engineering, quality assurance, and other professional services.
10001+ employees
H1B Sponsorship
Persistent Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (519)
2024 (840)
2023 (475)
2022 (308)
2021 (285)
2020 (397)
Funding
Current Stage
Public CompanyTotal Funding
$18.8M2010-04-06IPO
2005-12-09Series A· $18.8M
Leadership Team
Sandeep Kalra
CEO & Executive Director
Rajiv Korpal
SVP, Microsoft Business Unit
Recent News
2026-01-22
Business Standard India
2026-01-22
Business Standard India
2026-01-22
Company data provided by crunchbase