State of Ohio · 19 hours ago
Insurance Complaint Analyst 3
United States of America-OHIO-Franklin County-Columbus
Full-time
Onsite
Mid Level
3+ years expThe Ohio Department of Insurance (ODI) is responsible for overseeing insurance regulations and providing consumer protection in Ohio. They are seeking an Insurance Complaint Analyst 3 to assist consumers with understanding their insurance benefits and resolving complex insurance issues through research and analysis.
Automotive
No H1B
Responsibilities
Review, analyze, establish facts, and draw valid conclusions regarding complaints related to all lines of insurance
Demonstrate research and analysis of the facts according to policy terms and applicable regulations through written and verbal responses
Identify possible violations of insurance laws
Make appropriate referrals to other divisions
Maintain records of investigation
Communicate complaint analysis and findings verbally and in writing in a professional manner
Assist consumers via telephone with insurance related questions and provide appropriate response
Performs other duties as assigned
Qualification
Required
60 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business as specified by the position description & job posting
6 mos. exp. or 6 mos. trg. in operation of personal computer
2 courses in mathematics (i.e., addition, subtraction, multiplication, division, statistics)
Or 6 courses in insurance & 2 courses in mathematics (i.e., addition, subtraction, multiplication, division, statistics)
42 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business as specified by the position description & job posting
6 mos. exp. or 6 mos. trg. in operation of personal computer
Or completion of undergraduate core program in insurance or business & 2 courses in mathematics
36 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts pertinent to assigned line of business as specified by the position description & job posting
6 mos. exp. or 6 mos. trg. in operation of personal computer
Or 12 mos. exp. as Insurance Complaint Analyst 2, 67232
Or equivalent of Minimum Class Qualifications For Employment noted above
Benefits
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
Company
State of Ohio
Employment with the State of Ohio is more than ‘just a job’ – it is a privilege to serve our families, friends and neighbors who rely on us throughout our great state.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Beverlyn Johns, MS
Deputy Chief Operating Officer
Holly Drake
State Chief Information Security Officer
Recent News
2025-08-26
2025-08-06
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