Concentrix · 7 hours ago
Account Director – Banking, Financial Services, Insurance (BFSI)
United States
Full-time
Remote
Senior LevelConcentrix is a global technology and services leader that powers the world’s best brands. They are seeking a seasoned professional to take full strategic and operational ownership of significant BFSI client relationships, ensuring exceptional value delivery and driving commercial growth through high-performing teams and tailored consulting solutions.
Customer ServiceInformation TechnologyOutsourcingSalesUX Design
Responsibilities
Serve as a strategic partner to major clients in the Banking, Financial Services, and Insurance (BFSI) sectors, building trusted relationships at senior executive levels
Take full commercial accountability for assigned accounts, with responsibility for driving revenue growth, profitability, and long-term account development
Leverage deep industry experience to understand client challenges and pressures, providing tailored, high-impact solutions that address their specific needs
Guide clients through regulatory, risk, and operational complexities, enabling confident decision-making in dynamic and highly regulated environments
Collaborate cross-functionally with internal teams to deliver the optimal combination of operational excellence, digital innovation, and strategic thinking
Act as a thought leader and strategic challenger, contributing fresh, forward-thinking perspectives to support clients in their transformation journeys
Qualification
Required
Proven Industry Experience: You have held senior leadership roles within banks, insurers, or financial services firms—such as Head of Operations, Head of Fraud, or Head of Collections—and bring firsthand knowledge of the sector's inner workings
Regulatory Accountability: You have operated within regulated environments and understand the implications of accountability under FCA, EU, or equivalent regulatory frameworks
Operational Scale and Complexity: You have successfully led large teams and managed complex, high-impact programs within fast-paced, real-world financial services settings
Partnership Expertise: With experience on both the client and provider side, you understand how to build and sustain effective commercial partnerships—particularly within outcome-based contract models
Consultative Sales Acumen: You are skilled in identifying client needs and delivering multi-service, value-driven solutions through a consultative, problem-solving approach
Transformation Mindset: You are comfortable leading change and navigating digital transformation, with fluency in emerging technologies including AI and automation, Salesforce, AWS, CCaaS platforms, and more
Entrepreneurial Drive: You are a self-starter—curious, commercially astute, and unafraid to challenge conventional thinking. You combine strategic insight with a pragmatic, delivery-focused mindset
Benefits
Competitive salary plus bonus linked to performance
Enjoy flexible, remote working built on trust and accountability, with opportunities for international travel as part of a global client portfolio
Company
Concentrix
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
Founded in 1983
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.15B2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO
2006-09-11Acquired
Leadership Team
Chris Caldwell
President and CEO
Pethachi Pichappan
Vice President Information Technology
Recent News
2026-01-20
2026-01-14
2026-01-14
Company data provided by crunchbase