solo.io · 14 hours ago
Senior Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
4+ years expSolo.io is a VC-backed company that enables organizations to connect, secure, and observe modern applications through their API and Service Mesh Management Platform. The Customer Success Manager will build strong relationships with customers, ensuring they realize value from the product portfolio while managing the customer lifecycle from onboarding to retention and growth.
AppsCloud ComputingDeveloper APIsInformation TechnologyInternetSoftware
Responsibilities
Build strong customer relationships with stakeholders and sponsors to ensure Solo's activities align to the customer's desired business outcomes
Develop success plans aligned to your customers business goals
Accelerate adoption and minimize customer churn through a programmatic approach that ensures regular touchpoints and guides the customer to value and success throughout the customer lifecycle
Coordinate and orchestrate activities that solve complex situations working together with Solo's field and engineering teams
Communicate the benefits of Solo's products and recommend solutions that align with the customers goals
Manage multiple issues and coordinate the resources needed to resolve customer challenges efficiently
Own a specific subset of your portfolio’s commercial renewals(gathering of licensable metrics, pricing/negotiation, quoting and order form generation, navigate to close)
Qualification
Required
4+ years of customer success or account management experience within the enterprise software industry
Excels at leading onsite and virtual business meetings with stakeholders ranging from individual contributors to executive leadership
Advanced ability to manage critical customer situations with calm professionalism, empathy, and compassion
Self-starter comfortable with adapting to fast moving additions to Solo.io products and related technologies
Company
solo.io
Solo.io delivers cloud-native API and service mesh solutions, built on Istio and Envoy, to secure and scale apps across any environment.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$171.5MKey Investors
Altimeter CapitalRedpoint
2021-10-07Series C· $135M
2020-10-01Series B· $23M
2018-12-10Series A· $11M
Leadership Team
Idit Levine
Founder & CEO
Christian Posta
VP, Global Field CTO
Recent News
2025-11-14
2025-11-13
2025-11-08
Company data provided by crunchbase