Rescue Mission Alliance of Syracuse, NY · 9 hours ago
Program Manager of Client Services
Syracuse, NY
Full-time
Onsite
Mid, Senior Level
$70K/yr - $70K/yr
2+ years expRescue Mission is seeking a Full Time Program Manager of Client Services to work in their Syracuse Emergency Shelter. The Program Manager will manage processes and provide direct leadership to the case management team, ensuring operational excellence and high-quality customer service for all clients.
CharityNon Profit
Responsibilities
Manage processes and provide direct leadership and guidance to the case management team of Emergency Shelter and Day Center
Ensure that the Emergency Shelter is operational and staffed 365 days per year with customer service at the highest level towards all clients
Supervising, coaching, and developing case management staff through effective recruitment, training, and ongoing support
Maintaining a fully staffed schedule that meets operational needs, including evenings and weekends
Monitor client services to ensure excellence and implement best practices in staff training and performance evaluation
Partnering with local agencies and attending community meetings to enhance service delivery
Assisting in budget development and overseeing expenses to achieve financial objectives
Ensuring compliance with regulatory guidelines and maintaining confidentiality of client information
Fostering a safety-first culture and modeling organizational values
Maintaining a flexible schedule and committing to in-person attendance
Qualification
Required
Bachelor's Degree in human services, health services or related field or equivalent work experience required
Ability to work a flexible schedule including 2nd & 3rd shifts and weekend hours required
Cell phone/smart phone required
Flexibility to change
Passion for the mission and vision of the organization
Valid NYS Driver's License in compliance with company driving criteria
Two years staff management/supervisory experience required
Strong Leadership, Communication, and Interpersonal Skills
Organizational/time management skills
Excellent Customer Service skills focused on the client's needs
Sensitivity and compassion for the homeless population
Strong Interviewing/assessment skills
Ability to foster and develop a team environment
Ability to develop strong leadership skills among shift leaders
Ability to build trust-based relationships
Ability to problem solve and provide oversight to 2nd & 3rd shift
Computer literate
Ability to maintain a calm professional presence
Ability to manage stress while being exposed to complex personalities, problems and needs
Crisis management skills
Preferred
Master's Degree preferred
Prior experience working with homeless, addicted and/or mentally disabled clients desired
Benefits
Medical
Dental
Vision
401K
Flexible Spending Accounts
Paid Time off
Group and Voluntary Life
Short -Term Disability
More
Company
Rescue Mission Alliance of Syracuse, NY
Since 1887, the Rescue Mission has put love into action through shelter, food, clothing, and hope.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Daniel Sieburg
Chief Executive Officer
Recent News
Central New York Business Journal
2025-12-16
2025-10-31
Crain's Detroit Business
2024-12-17
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