INSPYR Solutions · 23 hours ago
Service Desk Analyst
Pensacola, FL
Full-time
Hybrid
Entry Level
$25/hr - $28/hr
3+ years expINSPYR Solutions is a national expert in delivering flexible technology and talent solutions. They are seeking a Service Desk Analyst to act as the first point of contact for Enterprise Technology Services, providing technical support and resolving customer incidents in a fast-paced environment.
Information TechnologyProfessional ServicesStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Respond to inbound calls daily to provide technical support/troubleshooting
Provide support via web queues, outbound interactions, and emails
Leverage resources to resolve technical issues timely
Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities
Escalate requests outside of your scope when necessary
Attend weekly staff/mentor meetings
Remain cognizant of adherence to help promote business unit success
Adhere to ETS Navy Federal practices, policies, and procedures
Perform other related duties as assigned or appropriate
Qualification
Required
Knowledge and understanding of the information technology field
Basic skill troubleshooting and resolving technical problems
Exposure to enterprise systems and IT terminology
Exposure to solving routine or standard administrative, operational, or system problems and issues
Effective verbal and written communication skills
Ability to leverage finesse/soft skills when interacting with end users
Basic organizational, planning, and time management skills
Ability to handle multiple tasks simultaneously with a high degree of accuracy
Ability to work independently and in a team environment
Preferred
3+ years of Tier 1 support and capabilities or similar
Call Center or front-line customer support experience
Knowledge of Navy Federal operations, policies, and procedures
Knowledge of ITIL (Information Technology Infrastructure Library)
Previous customer service in a fast-paced environment
Familiar with ticketing software (ServiceNow) would be a plus
Company
INSPYR Solutions
INSPYR Solutions is a information technology staffing service providers.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Gregg Straus
Executive Vice President & Chief Financial Officer
Michelle Wren
Chief Operating Officer
Recent News
2025-09-12
Company data provided by crunchbase