Xyant Services · 1 day ago
Product Manager with Integrated Customer Experience
San Jose, CA
Contract
Hybrid
Mid, Senior Level
5+ years expXyant Services is seeking a Product Manager for Integrated Customer Experience. The role involves managing customer care-related functions and requires strong communication skills and the ability to manage multiple tasks effectively.
Hiring Manager
Karthik J
Responsibilities
Ability to communicate effectively and experience in documenting requirements and specifications are essential
Self-motivated and proven ability to work creatively and analytically in a problem-solving environment
Ability to balance multiple tasks/priorities, consistently meeting deadlines
Knowledge of SDLC and Scrum methodologies
Ability to build and manage cross-functional relationships
Qualification
Required
Degree/Major: BS/MS Information Systems, Computer Science and/or related discipline
5+ years of overall IT experience. 3 years as a Product Manager/BSA in a similar environment
3+ years supporting customer care-related functions
3 years of experience configuring and managing systems like Phones, Chat, chatbots, and AI Solutions
Ability to communicate effectively and experience in documenting requirements and specifications are essential
Self-motivated and proven ability to work creatively and analytically in a problem-solving environment
Ability to balance multiple tasks/priorities, consistently meeting deadlines
Knowledge of SDLC and Scrum methodologies
Ability to build and manage cross-functional relationships
Preferred
Experience in Amazon Connect, Genesys, or LivePerson would be preferable
Company
Xyant Services
Xyant is an AI innovation lab and data engineering company developing secure, production-grade Generative and Agentic AI systems and AI-ready products tailored to regulated industries.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Shalini Srinivasan
Chief Operating Officer
Company data provided by crunchbase