Hilltop Residential · 20 hours ago
Regional Service Manager
Houston, TX
Full-time
Onsite
Mid, Senior Level
3+ years expHilltop Residential is a world-class real estate investment company dedicated to providing excellence to customers and investors. They are seeking a Regional Service Manager to oversee maintenance operations across multifamily properties, ensuring service excellence and compliance with company standards.
ConstructionReal EstateReal Estate InvestmentResidential
Responsibilities
Provide regional maintenance support across assigned properties, including service requests, preventive maintenance, capital projects, and vacancy coverage
Serve as a hands-on field leader, stepping in during high-demand periods or to backfill critical vacancies to ensure operational continuity
Mentor, train, and onboard service team members, including new Service Managers, focusing on company systems, technical skills (HVAC, pool systems, renovations), safety practices, and service standards
Conduct regular site visits and inspections to uphold maintenance quality, safety compliance, curb appeal, and adherence to Hilltop’s 48-Hour Work Order Guarantee
Lead quality control for vacant unit turns using the Make Ready Checklist; oversee quarterly audits, pool and Freon logs, and preventive maintenance reviews
Monitor property inventory, purchasing practices, and vendor use to ensure efficiency and budget compliance
Collaborate with Community Directors to resolve maintenance concerns, optimize processes, and drive resident satisfaction
Support special projects and renovations, providing technical guidance and on-site training for tasks like granite installs, bar modifications, and electrical updates
Coordinate due diligence inspections for acquisitions, assess property condition, and contribute to post-takeover improvement planning
Assist with recruiting and evaluating candidates for service roles; provide coaching, performance feedback, and staffing recommendations
Qualification
Required
3+ years of multifamily maintenance experience, with at least 1-year in a supervisory or floating/regional support role
Proven ability to lead with a servant leadership approach and mentor diverse teams
Strong organizational and time management skills; capable of prioritizing multiple tasks across various properties
Working knowledge of HVAC, plumbing, electrical, appliances, carpentry, and general maintenance practices
Familiarity with property management software and digital service ticket systems
EPA/HVAC certification required
Must have a valid driver's license and reliable transportation; travel between properties is required
Must be able to work a flexible schedule, including weekends and participate in the on-call rotation
Preferred
Bilingual in English and Spanish is strongly preferred
Benefits
Competitive Pay
401k with Company Match
Comprehensive Medical, Dental and Vision Plans
Paid Life Insurance
Employee Referral Program
Short and Long Term Disability
Paid Time Off
Employee Rent Discount Program
Company
Hilltop Residential
Hilltop Residential is a real estate investment and management company, that provides service and excellence to residents, employees.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Greg Finch
CEO
David Wylie
Managing Partner
Recent News
2022-04-15
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