Serve Robotics · 11 hours ago
Operations Coordinator
Atlanta, GA
Full-time
Onsite
Mid Level
$23/hr - $25/hr
3+ years expServe Robotics is reimagining urban deliveries with their innovative sidewalk robot technology. The Operations Coordinator will ensure smooth daily operations across the delivery network, focusing on executing strategies, managing daily activities, and improving operational processes.
Artificial Intelligence (AI)Food DeliveryLogisticsRobotics
Responsibilities
Oversee and execute daily deployments by coordinating between Field Agents and Piloting teams to ensure on-time robot operations
Monitor live operations and resolve issues in real time, escalating problems as needed to minimize service disruptions
Ensure compliance with standard operating procedures (SOPs) by reinforcing adherence to established workflows, safety protocols, and quality measures
Open or close depots in accordance with scheduled shift
Track and report key operational metrics (deployment efficiency, service uptime, utilization, etc.) to measure efficiency and highlight areas for improvement
Implement new processes and protocols as directed, ensuring successful rollout, team adoption, and compliance across all operational teams
Assist the Sr. Operations Supervisor in daily decision-making to help prioritize resources, balance workloads, and execute test plans
Support onboarding and training of new Operations Associates, ensuring consistency in role expectations, SOPs, and performance standards
Provide ad hoc operational support across field operations, piloting, and project initiatives to maintain continuity of service and execution
Qualification
Required
Bachelor's degree in a related field, or equivalent experience (3+ years in operations, logistics, or customer service)
Strong organizational, collaboration, and problem-solving skills
Ability to remain calm under pressure with a proactive, can-do attitude toward challenges
Demonstrated ability to work independently with minimal supervision
Comfort with spreadsheets (Excel or Google Sheets)
Willingness to work flexible hours, including evenings and weekends, as operations require
Comfortable driving mid-size utility vehicles as needed
Valid U.S. driver's license
Ability to work nights, weekends, and holidays
Preferred
Previous experience in a high-growth, fast-paced startup environment
Experience with schedule creation, resource planning, or forecasting
Direct customer-facing experience (field or service-based)
Ability to analyze data and report on operations through Google Workspace (Docs, Sheets, Drive)
Strong passion for efficiency, innovation, and robotics
Company
Serve Robotics
Serve Robotics is an autonomous robotic delivery company that develops AI-powered sidewalk delivery robots.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$394MKey Investors
PostmatesNVIDIANeo
2025-10-10Post Ipo Equity· $100M
2025-01-07Post Ipo Equity· $80M
2024-12-01Post Ipo Equity· $86M
Leadership Team
Ali Kashani
Co-founder & CEO
Dmitry Demeshchuk
Co-Founder and VP of Software
Recent News
2026-01-21
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-21
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