Omni Dallas Hotel · 1 week ago
IT Task Force Manager
US-NC-Charlotte
Full-time
Hybrid
Mid Level
4+ years expOmni Charlotte Hotel is a four-diamond hotel located in Charlotte, North Carolina, providing a dynamic work environment. The IT Task Force Manager is responsible for hands-on technical support and infrastructure assistance across multiple regional properties, ensuring alignment with organizational standards and operational success.
Hospitality
Responsibilities
Install, configure, maintain, and support computer hardware, software, peripherals, and related infrastructure
Travel to Omni properties nationwide to assist with IT projects, system upgrades, deployments, and new openings
Provide ongoing IT support for properties without on-site IT personnel, ensuring operational continuity and service quality
Comply with corporate policy and procedures to maintain compliance with PCI standards and other Corporate IT standards
Ensure operating systems, applications, patches, and service packs are kept current and compliant with company standards
Troubleshoot and resolve hardware, software, network, and peripheral issues in a timely and professional manner
Coordinate with regional IT leadership, vendors, and property teams to deliver consistent IT services
Document systems, configurations, and support activities as required
Maintain awareness of emerging technologies and recommend improvements where applicable
Uphold organizational values and best practices in all technical and customer-facing interactions
Qualification
Required
Associate's or bachelor's degree in information technology or related field, or equivalent work experience
Strong knowledge of Windows operating systems, hardware deployment, and basic networking concepts
Experience supporting end users in a customer-focused environment
Ability to travel frequently and work independently at remote locations
Knowledge in hardware troubleshooting, software installation, telephone, and voicemail system installation
Good verbal/written communication skills
Attention to detail and excellent organizational skills
Preferred
4+ years of hands-on IT support experience in a multi-location or enterprise environment preferred
Previous hospitality, healthcare, or retail experience is preferred
Bachelor's Degree in Computer Science OR a minimum of 3 years of relevant IT experience
Preferred Experience: Opera PMS | Micros POS | Networking | Microsoft O365
Company
Omni Dallas Hotel
Located in the center of the revitalized downtown Dallas, Omni Dallas Hotel is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, the Dallas Arts District and more.
501-1000 employees
H1B Sponsorship
Omni Dallas Hotel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase