Visa · 13 hours ago
Service Experience Senior Consultant
Atlanta, GA
Full-time
Hybrid
Senior Level, Lead/Staff
$135K/yr - $196K/yr
8+ years expVisa is a world leader in payments technology, facilitating transactions globally. The Service Experience Senior Consultant serves as a liaison between Client Services and Product, focusing on enhancing client support and ensuring effective operational readiness for Visa's Risk and Security Services products.
BankingFinanceFinancial ServicesInformation TechnologyMobile PaymentsPayments
Responsibilities
Will support delivery of product service standards and readiness, coordinating with key stakeholders on client delivery plans and escalation response
Serves as PMO to ensure delivery of our Global Service Experience strategy working with key stakeholders across regional Technical Solutions, Product, Operations and Infrastructure and Technology
Acting as a though partner helping to design, build, and execute on innovative and strategic global programs, ensuring consistency on a global scale
Design or improve tools, methodologies or processes that supports operational excellence and execution of our strategic vision
Responsibility for coordinating internal teams to ensure Visa and client readiness for introduction of new or enhanced global capabilities. The Sr. Consultant also provides global connectivity across regional team members and serves as a key partner. Critical activities include:
Monitor client satisfaction proactively across regions
Analyze trends in global case data and platform health
Provide voice of the customer to cross-functional teams from a CS perspective
Drive engagement with stakeholders to improve platform performance, support and delivery of the global Risk and Security service model
Implement methodologies for analyzing change, identifying impacts, and communicating potential impacts (change management)
Oversees programs and action plans, aligning efforts of Global Service Experience with other key Visa stakeholders
Manages a suite of projects to deploy and enhance the global service experience support model, support capabilities, and client service
Provide consulting related to service delivery and support of clients/markets to internal stakeholder organizations including Sales, Product, Technology, Risk and Legal. Brings the Voice of the Client to cross-functional teams. Influences prioritization and product roadmap
Monitor activation of product/service changes, proactively identifying and manage any processing or business issues experienced at go-live. Facilitates release management from a client point of view
Self-manage operational initiatives, issues, events, special projects, and unique client-driven requests
Proactively identify opportunities and implement recommendations to increase service quality and/or efficiency
Qualification
Required
8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Requires a minimum of 8+ year's progressively responsible experience in a customer support role in financial services, payment card, and software or information services
Proven abilities in negotiating with and influencing clients and staff at all levels as well as the ability to successfully manage competing priorities while serving as a positive influence across the organization
Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)
Excellent time management, organization, and planning skills are essential
Ability to comprehend and translate complex technical issues and apply business solutions
Demonstrate success in client relationship management
Operational knowledge of Risk and Security Services markets and products with a focus on Acceptance risk solutions
Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
Excellent verbal, written, presentation and interpersonal skills
Strong project management skills
Demonstrated ability to articulate complex technical terms or processes into business language
Strong oral and written communications skills
Preferred
9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
10 or more years of work experience with a Bachelor's Degree or 6-8 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
Benefits
Medical
Dental
Vision
401 (k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program
Company
Visa
Visa is a multinational financial services company that facilitates electronic payment systems throughout the world.
10001+ employees
H1B Sponsorship
Visa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (459)
2024 (424)
2023 (416)
2022 (515)
2021 (351)
2020 (407)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
TNB Financial Services
2016-09-10Post Ipo Equity
2008-03-19IPO
Leadership Team
Ryan McInerney
Chief Executive Officer
Chris Suh
EVP & Chief Financial Officer
Recent News
2026-01-22
2026-01-22
Small Business Trends
2026-01-22
Company data provided by crunchbase