Young Innovations · 4 hours ago
Customer Service Representative
Charlotte, NC
Full-time
Onsite
New Grad, Entry LevelYoung Innovations is a leader in regenerative products and specialized surgical instrumentation for implant dentistry and oral surgery. The Customer Service Representative will provide quality service to customers by effectively communicating via phone, email, and fax, while handling inquiries, processing orders, and resolving issues.
DentalMarketingSupply Chain Management
Responsibilities
Provide superior customer service through effectively responding to all inbound customer calls, email, and faxes
Support customers through providing solutions including Accurate order processing and pricing functions in the ERP system
Changes to accounts
Order inquiries such as tracking information and product ETAs
Product advice/knowledge
Coordinate product return/repair support including logging product and service complaints in a timely and professional manner
Communication of product availability information
Provide outbound communication as necessary to resolve or follow-up on issues
Utilize all available tools, including ERP system and CRM database, to accurately carry-out day-to-day tasks and responsibilities
Accurately obtain custom shipment or expedited freight requests from customers, notate and set-up orders as appropriate in ERP system, and coordinate successful completion of the shipment with the Operations team
Accurately create and maintain customer records in ERP and CRM systems, including order preferences, product specific feedback, address information, billing information, and contact preferences
Responsible for achieving all goals and metrics as assigned
Customer Service Administrative duties, including web, fax, mail, or Fulfillment Center order entry, and creation and/or analysis of basic system-based reports
Participation in special projects as assigned
Run reports as needed
Assists/backs-up peers
Other duties as assigned
Qualification
Required
Provide superior customer service through effectively responding to all inbound customer calls, email, and faxes
Support customers through providing solutions including accurate order processing and pricing functions in the ERP system
Changes to accounts
Order inquiries such as tracking information and product ETAs
Product advice/knowledge
Coordinate product return/repair support including logging product and service complaints in a timely and professional manner
Communication of product availability information
Provide outbound communication as necessary to resolve or follow-up on issues
Utilize all available tools, including ERP system and CRM database, to accurately carry-out day-to-day tasks and responsibilities
Accurately obtain custom shipment or expedited freight requests from customers, notate and set-up orders as appropriate in ERP system, and coordinate successful completion of the shipment with the Operations team
Accurately create and maintain customer records in ERP and CRM systems, including order preferences, product specific feedback, address information, billing information, and contact preferences
Responsible for achieving all goals and metrics as assigned
Customer Service Administrative duties, including web, fax, mail, or Fulfillment Center order entry, and creation and/or analysis of basic system-based reports
Participation in special projects as assigned
Run reports as needed
Assists/backs-up peers
Company
Young Innovations
Young Innovations consistently adheres to a three-pronged strategy for growth – acquire, enhance and improve – which provides the
Founded in 1995
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
SMILE Health
2023-08-08Non Equity Assistance
2017-10-30Acquired
2013-03-20Private Equity
Leadership Team
Dave Sproat
Chief Executive Officer
Dave Misiak
Chief Commercial Officer
Recent News
2025-10-02
Company data provided by crunchbase