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Tri City National Bank · 1 day ago

Customer Care Specialist - West Allis

US-West Allis

Full-time, Part-time

Onsite

Entry, Mid Level

$20/hr - $28/hr

2+ years exp

Tri City National Bank is a community banking partner committed to prioritizing customers and fostering strong relationships. They are seeking a friendly and customer-focused Customer Care Specialist to provide exceptional support to customers through various communication channels.

BankingFinancial Services

Responsibilities

Respond to customer calls and emails, providing support for account access and website functionality

Address and resolve customer inquiries, escalating issues as needed

Log and track customer interactions, preparing reports for supervisory review

Assist customers with online account enrollments and maintain accurate website rates

Perform follow-ups for unresolved customer concerns

Provide backup support for other departments and assist with special projects

Handle reception calls and manage interoffice mail distribution

Perform additional duties as assigned

Qualification

Banking experienceCustomer service skillsBanking systems knowledgeVerbal communicationWritten communicationBasic PC skillsEmpathyProblem-solving

Required

High school diploma or equivalent required

Minimum of 2 years of banking experience or 1 year in customer service at Tri City National Bank

Strong knowledge of banking systems, digital banking, and products including deposit, loan, and cardbase operations

Excellent customer service skills with a focus on empathy and problem-solving

Strong verbal and written communication skills with a professional telephone demeanor

Basic PC skills, including familiarity with Windows and MS Office

Benefits

401(k) with company match

Tuition reimbursement

Medical, dental, and vision coverage

Paid vacation and more!

Company

Tri City National Bank

Tri City National Bank is a banking firm that offers a debit card, online bill pay, mortgage, and auto loan services.

Founded in 1963

Oak Creek, Wisconsin, USA

201-500 employees

http://tcnb.com

Funding

Current Stage

Growth Stage

Leadership Team

Bill Beres

SVP & CFO

Bryan Johnsen, CPA

Executive Vice President - Chief Financial Officer

Recent News

BizTimes Milwaukee

Owner of Blain’s Farm & Fleet to participate in keynote conversation at Family Business Summit

2025-05-05

Milwaukee Business Journal

The bank that made a big move in 2024

2024-12-17

Business Journals

Tri City National Bank to close four branches later this year

2022-09-16

Company data provided by crunchbase