BODYROK · 1 day ago
Front Desk/Receptionist
Arizona, United States
Full-time
Onsite
Entry Level
1+ years expBODYROK is a rapidly growing company that offers high-intensity, low-impact Pilates workouts. The Studio Advisor provides customer service support to studio members and guests while generating revenue through membership enrollment and package purchases.
FitnessTrainingWellness
Responsibilities
Deliver the BODYROK Service Promise; contribute to running a clean, friendly, and well-maintained studio, and execute the team member basics of being on time and complying with the dress code
Assist members/guests in person when they are in the studio and over email as inquiries come in
Keep a clean and orderly studio by maintaining bathrooms, changing rooms, towels/laundry, and trash
Initiate tasks and perform duties without direction/micromanagement
Monitor incoming emails and ensure proper check-in procedures are followed
Member and Guest Check-in Compliance
Greet all incoming members and guests
Ensure all check-in procedures are followed
Thank guests for coming as they exit
Sales
Create new business internally through member promotions, referrals, and inquiries
Promote specials to current and future guests
Reach out to existing and potential members via email for sales opportunities
Reconcile and report all incoming and outgoing transitions
Successfully attain personal sales revenue targets
Customer Service & Operations
Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities
Handle member service issues including change of address, electronic funds setup or change, and questions regarding billings and payments
Update Supply Request Log and Maintenance Log (depending on the issue)
Promote and sell merchandise
Keep the front desk area and entryway clutter-free, orderly, and clean
Perform general cleaning duties to include hourly bathroom room and studio checks
Follow up with members who have enrolled to ensure we are exceeding expectations
Provide the highest level of customer service possible when communicating and interacting with guests
Qualification
Required
1-2 years of customer service or sales experience preferred
1-2 years MindBody software experience preferred
Competitive drive to succeed in commission sales and performance based culture
Excellent customer service skills
Knowledge of sales practices and techniques
Independent, self-starter with strong organizational skills
Basic computer skills
Strong communication skills in both oral and written
Organized and detail-oriented
Friendly, warm, compassionate, and welcoming personality
Easy to talk to and comfortable around new people
Must be available to work at least 2 weekend days per month (i.e. 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays)
High School Diploma or GED required
The employee occasionally sits, walks, kneels, and reaches with hands and arms
Ability to lift and/or move up to 25 lbs
While performing the duties of this job, regularly exposed to moving mechanical parts
The noise level in the studio environment is loud
Must be comfortable interacting with people and making them feel welcome
Company
BODYROK
Bodyrok is a physical fitness centre.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jakob Irion
Chief Executive Officer - Co-Founder
Recent News
The Philadelphia Inquirer
2025-12-25
The Philadelphia Inquirer
2025-09-12
Seattle TechFlash
2025-08-05
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