Vyond · 17 hours ago
Customer Support Specialist
Chicago, Chicago, IL, US
Full-time
Onsite
Entry, Mid Level
$58K/yr - $65K/yr
2+ years expVyond is an online animation software platform that allows businesses to easily create professional animated videos for various industries. They are seeking a Customer Support Specialist to provide assistance to users via phone, email, and live chat, while also collaborating with team members to resolve issues and maintain high customer satisfaction ratings.
Content MarketingCorporate TrainingE-LearningEducationSaaSSoftwareVideo
Responsibilities
Provide platform and account assistance to Vyond users via telephone, email, and live chat
Respond to voice and email messages left by customers
Accurately log service requests to drive continual process improvement
Master our Customer Relationship Management software and defined processes
Proactively gather information and escalate complex issues to technical support/engineering team
Refer qualified leads to sales and business development teams
Drive customer feedback to product and engineering teams
Collaborate with Vyond team members to identify and resolve issues
Participate in online community forums
Follow procedures for maintaining information security compliance
Conduct/moderate educational webinars for our users
Maintain consistently high Customer Satisfaction ratings across all support channels
Create animated content for internal and external training and informational purposes
Other duties as assigned
Qualification
Required
2+ years in a customer-facing role
Experience troubleshooting browser-based computer applications
Effective problem solving and analytical skills
Exceptional interpersonal skills
Extremely strong written and verbal communication skills
Ability to remain poised and calm when faced with difficult situations
Drive to proactively solve issues with empathy, courtesy and inquiry
Reliable, responsible and consistent self-motivator
Patient, helpful and a creative problem solver
Ability to work effectively both independently and as part of a team
Aptitude for learning new software applications quickly
Available to work early shift 2 days per week from 6am to 3pm
Preferred
Preference given to bilingual candidates, with emphasis on Cantonese, Portuguese, Japanese, French, German or Spanish
Company
Vyond
Vyond puts the power of video in the hands of everyone.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$50MKey Investors
PeakSpan Capital
2021-04-16Series Unknown· $50M
Leadership Team
Gary Lipkowitz
Chief Executive Officer
Alvin Hung
Founder & Executive Chairman
Recent News
Company data provided by crunchbase