Quality Control Specialist jobs in United States
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Double A Solutions · 13 hours ago

Quality Control Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Double A Solutions is a dynamic company in Toledo, Ohio, dedicated to making a difference through innovative solutions. The Quality Control Specialist is responsible for monitoring, evaluating, and improving the quality and compliance of outbound political calling campaigns, ensuring adherence to scripts and regulatory requirements while maintaining data integrity and voter experience.

ComputerInformation TechnologySoftwareWeb Development
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Monitor and evaluate live and recorded political calls for quality, accuracy, and compliance
Ensure adherence to approved call scripts, talking points, and campaign messaging
Verify compliance with applicable federal, state, and local regulations (including TCPA and internal policies)
Identify trends in call performance, compliance issues, and training gaps
Document call evaluations and provide detailed feedback to callers and supervisors
Partner with training and operations teams to recommend coaching or corrective actions
Audit voter data entry and disposition codes for accuracy and consistency
Escalate critical compliance or messaging issues promptly
Assist in updating quality standards and evaluation scorecards as campaigns evolve

Qualification

Quality assuranceCall monitoring systemsCRM platformsCompliance knowledgeAnalytical skillsAttention to detailCommunication skillsOrganizational skillsFeedback delivery

Required

Previous experience in a call center, quality assurance, or compliance role (political calling experience preferred)
Strong attention to detail and ability to identify inconsistencies or errors
Excellent written and verbal communication skills
Ability to interpret scripts, compliance rules, and campaign guidelines accurately
Proficiency with call monitoring systems, CRM platforms, or dialer software
Ability to remain objective, confidential, and professional in a fast-paced environment
Analytical and critical-thinking skills
Strong organizational and documentation abilities
Comfort delivering constructive feedback
Ability to manage multiple campaigns or projects simultaneously
Knowledge of compliance and quality assurance best practices

Preferred

Political calling experience
Familiarity with political campaigns, advocacy calling, or voter outreach

Benefits

Flexible work schedule
Competitive salary
A range of benefits

Company

Double A Solutions

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Double A Solutions is speciality is our know how with developing secure and robust applications.
dateFounded in 2003
location
Toledo, Ohio, USA
people-size11-50 employees
web-link
http://www.doubleasolutions.net/

H1B Sponsorship

Double A Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)

Funding

Current Stage
Early Stage

Leadership Team

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Jay Burkett
VP - Product, Brand & Partner Mangement
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