Molaprise · 22 hours ago
Client Services & Technical Delivery Manager
New York, NY, United States
Full-time
Hybrid
Senior Level
$80K/yr - $80K/yr
5+ years expMolaprise is seeking a Client Services & Technical Delivery Manager to lead hands-on technical delivery and client services engagements. This highly client-facing role combines technical leadership, project delivery, pre-sales support, and customer success.
Cloud ComputingCloud SecurityConsultingCyber SecurityInformation TechnologyRisk ManagementSecurity
Responsibilities
Serve as a primary client-facing technical leader for service delivery and professional services engagements
Own the end-to-end delivery of customer engagements, ensuring high-quality outcomes and client satisfaction
Build trusted relationships with customers through confident communication and technical credibility
Manage service delivery issues, escalations, and continuous improvement initiatives
Provide hands-on technical leadership and field support across customer environments
Lead solution deployment, troubleshooting, and optimization activities
Work directly with enterprise hardware and software platforms, including:
HPE server and storage solutions
Cisco networking and security stack
Microsoft technologies (Windows Server, Microsoft 365, Azure, Active Directory)
Ensure technical best practices, documentation, and standards are followed
Structure and deliver professional services projects, from initial planning through execution and completion internally and externally
Define project scope, timelines, resource requirements, and delivery approach
Coordinate internal teams, partners, and vendors to ensure successful project execution
Balance multiple concurrent projects and customer engagements
Support the sales team during pre-sales engagements, including technical discovery and solution design
Deliver customer presentations, solution walkthroughs, and technical proposals with confidence
Participate in pricing discussions, helping to structure services, projects, and technical solutions
Assist with project costing, service scoping, and commercial alignment to support deal closure
Work closely with partners and vendors to validate solutions and pricing
Support customers in public sector environments, including government, education, and regulated organizations
Understand compliance, procurement, and governance considerations common in public sector engagements
Confidently engage with partners and vendors to deliver compliant and effective solutions
Demonstrate leadership potential with the ability to grow into senior technical management or IT Director roles
Mentor junior engineers and contribute to service delivery process improvements
Act as a role model for execution excellence and customer focus
Qualification
Required
Strong hands-on experience across enterprise hardware and software stacks, including: HPE servers, storage, and infrastructure solutions
Cisco networking, switching, routing, and security
Microsoft ecosystem: Windows Server, Active Directory, Microsoft 365, Azure
Ability to work hands-on in customer environments and lead technical delivery
5–8 years of experience in technical services, professional services, service delivery, or IT consulting
Proven experience in client-facing roles with high customer interaction
Experience delivering projects and managed services end-to-end
Excellent presentation and communication skills, both verbal and written
Experience supporting pre-sales activities, including discovery, solution design, and presentations
Comfortable participating in pricing conversations and project structuring
Ability to articulate technical and commercial value to both technical and non-technical stakeholders
Preferred
Public sector experience is highly desirable
Company
Molaprise
Molaprise is an information technology and consulting company.
11-50 employees
H1B Sponsorship
Molaprise has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Early StageRecent News
2023-12-24
Company data provided by crunchbase