University of Southern California · 10 hours ago
Postdoctoral Scholar - Research Associate
The University of Southern California is one of the largest divisions at the university, focused on enhancing the experience for over 65,000 students and visitors. They are seeking a Food Service Shift Lead to assist in managing daily operations at dining venues, providing guidance and mentorship to staff, and ensuring high standards of customer service and food safety are met.
EducationHigher EducationUniversities
Responsibilities
Leads activities of back-of-house and front-of-house staff. Assigns tasks, oversees station deployment and maintains break scheduling. Assists in staff training, conducting training classes regarding safety, security, service standards and departmental procedures. Demonstrates techniques, proper equipment usage and procedures to employees
Provides guidance and assigns workloads according to standard operating procedures. Ensures all unit-specific standards and/or brand standards are maintained. Ensures unit meets all applicable food safety, health and sanitation regulations. Responds to requests from customers, supervisors or management in a timely manner
Provides customer service by guiding and working alongside staff in all stations, as needed. Prepares and coaches the preparation of food and beverages to standard recipes or customized for customers, adapting to recipe changes (e.g., temperature, quantity of ingredients, substituted ingredients). Responds to and tracks customer feedback
Handles point-of-sale products, pricing and new-item requests. Assists with administrative duties (e.g., placing and receiving orders, placing and tracking repair and maintenance orders) when needed. Assists in regular inventory maintenance as needed
Monitors and checks all opening, closing, and side-work checklist as assigned by the management. Communicates with management on challenges and success of daily operations
Promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics
Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time
Qualification
Required
Minimum Education: High school or equivalent. Combined experience/education as substitute for minimum education
Minimum Experience: 1 year in customer service in a retail or restaurant environment
Minimum Field of Expertise: Ability to learn quickly
Minimum Field of Expertise: Excellent written and oral communication skills
Minimum Field of Expertise: Experience in a retail environment
Minimum Field of Expertise: Proven interpersonal skills
Minimum Field of Expertise: Proven ability to build relationships and work as part of a team
Minimum Field of Expertise: Ability to provide and receive immediate feedback, following standards based on established operating procedures
In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values
Preferred
Preferred Education: 3 years in customer service in a retail or restaurant environment
Preferred Field of Expertise: Experience leading the work of others
Preferred Field of Expertise: Demonstrated ability to mentor and train employees
Benefits
A wide variety of benefits and programs that support our staff and their families
Work-life balance and employee well-being
Company
University of Southern California
University of Southern California is a private research university offering opportunities for interdisciplinary study and collaboration.
H1B Sponsorship
University of Southern California has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (253)
2024 (239)
2023 (172)
2022 (207)
2021 (182)
2020 (195)
Funding
Current Stage
Late StageTotal Funding
$19.64MKey Investors
Patient-Centered Outcomes Research InstituteCalifornia Institute for Regenerative MedicineCDA Foundation
2025-02-04Grant· $10.8M
2025-01-30Grant· $5.93M
2024-07-30Grant
Leadership Team
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