MRO · 4 days ago
RN Client Account Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expMRO is a healthcare solutions company seeking a Client Account Manager to oversee day-to-day operations for assigned clients and build strong relationships with them. The role involves liaising with internal teams and payer clients to enhance customer experience and ensure effective service delivery.
AccountingComplianceHealth CareInformation TechnologySecuritySoftware
Responsibilities
Develop an in-depth understanding of MRO’s Payer Solutions program that includes payer and provider relationships, onboarding and maintenance activities such as data validation, data mapping, data processing, crosswalk code applications, product performance, and service desk management
Develop an in-depth knowledge of quality measures for HEDIS (Healthcare Effectiveness Data and Information Set) and Government Programs and Risk Adjustment
Own the management, communications and relationships with assigned provider groups, independent practices or health systems
Translate technical knowledge to business concepts in client management and communications
Utilize appropriate escalation points and methods when necessary
Advocate for assigned provider clients by communicating their business needs and priorities to payers and internal MRO leadership
Use critical thinking and identify client impacts of operational activities, issues, product enhancements and industry trends in clinical data exchange
Build and maintain strong, long-lasting client relationships, through proactive and regular communications
Monitor service desk issues from assigned provider clients and ensure prompt and accurate answers to clients’ questions, concerns and measure performance concerns
Provide payer clients regular updates on providers’ status during onboarding, maintenance and any associated risks and data quality issues. Proactively identify risks for assigned clients, mobilize internal team members to investigate issues and update clients and leadership of resolutions and plans of action
Train clients and internal staff on how to use MRO products
Ensure policy and data handling compliance
Train and mentor team members on measurement requirements, data validation, and clinical concepts for data capture. Work closely with provider clients and MRO clinical experts to provide timely, qualitative feedback and understand customer unique capabilities and requirements
Utilize JIRA dashboard, reporting trackers, PowerPoint, and Microsoft Project effectively to communicate all practice onboarding, maintenance, and delivery activities to Payer clients
Document all onboarding details of primary source verification while collaborating with multidisciplinary teams to map and resolve data discrepancies
Ensure effectiveness of cross functional internal meetings
Investigate data issues in detail utilizing critical thinking, root-cause-analysis, and summarize details in SBAR format
Other duties as assigned
Qualification
Required
RN, BSN, MSN
A minimum of 2-year clinical experience in physician office, hospital, or – managed care company setting
Experience in data-driven quality improvement projects in a healthcare setting, especially involving EHR (Electronic Health Record) – workflows or clinical documentation improvements
Candidates should have experience working with one or more Electronic Health Records and/or Practice Management software systems
Communicates effectively both written and verbally to groups of people and/or individuals at all levels of an organization both internally and externally
Detail-oriented and data-driven approach to problem solving
Ability to prioritize and manage multiple provider clients at the same time
Must be a self-starter and be able to work independently and in a team environment with minimal supervision
Ability to work in a fast-paced environment, process changes, learn innovative technology or processes quickly
Proficient with Microsoft Office
Ability to understand measure requirements for HEDIS, STARS, ACOs and others, and determine data capture and delivery requirements
Knowledge and understanding of risk adjustment and medical coding (ICD, CPT and other coding standards), including healthcare data standards such as HL7, CCDA, QRDA (Quality Reporting Document Architecture)
Preferred
Experience in data-driven quality improvement projects in a healthcare setting, especially involving EHR (Electronic Health Record) – workflows or clinical documentation improvements
Previous management experience
Ability to coordinate and supervise offshore team members
Company
MRO
Mro is a leader in disclosure management and health information exchange.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-10-30Series Unknown
2014-09-29Private Equity
Leadership Team
Jason Brown
CEO
Frank Jackson
SVP Clinical Quality & Payer Solutions
Recent News
2026-01-20
Precedence Research
2025-11-21
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