Help Desk Support Specialist - IRES000010 jobs in United States
cer-icon
Apply on Employer Site
company-logo

GeoControl Systems · 9 hours ago

Help Desk Support Specialist - IRES000010

positionHuntsville, AL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$36.05/hr - $39.42/hr
date0+ years exp

GeoControl Systems, Inc. is a HUBZone company seeking a Help Desk Support Specialist to support the Missile Defense Agency on the IRES contract. The role involves providing technical support, troubleshooting, and managing customer inquiries effectively.

ConsultingInformation Technology
check
Growth OpportunitiesbadNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Collect and analyze data to provide technical resolutions
Provide remote troubleshooting support for break fix issues
Provide escalation and status updates to MDA customers
Provide technical support for enterprise projects that affect Service Desk workflows
Resolve daily battle rhythm tasks
Track all work using the Remedy ticketing system
Utilize the mature knowledge database to assist customers

Qualification

DoD 8570 IAT Level II CertificationActive DoD Secret Security ClearanceMicrosoft OfficeAccess DatabaseRemedy experienceITILv3 Foundations certificationCustomer-facing experienceDesktop support experienceService desk experienceGeographically dispersed teams experienceTeam-oriented experience

Required

Must have 6, or more, months of directly related experience
Must have experience working in a customer-facing role
Must have Microsoft Office and Access Database experience
Must have experience at working independently and in a team-oriented, collaborative environment
Must have experience working with geographically dispersed teams
Must have DoD 8570 IAT Level II Certification or higher by employment start date (example: CompTIA Security+ CE)
Must have an active DoD Secret Security Clearance
Must Reside in a HUBZone or willing to relocate to a HUBZone

Preferred

Have an ITILv3 Foundations certification
Have Remedy experience
Have desktop support, service desk/help desk or call center experience

Benefits

Flexible work schedules and opportunities to work remotely
Educational reimbursement
Retirement benefits (401K, Roth)
Health benefits
Tax saving options
Disability benefits
Life and accident insurance
Voluntary benefits
Paid time off
Paid holidays
Parental and pregnancy leave

Company

GeoControl Systems

twittertwitter
company-logo
GeoControl Systems is an aviation & aerospace firm providing engineering, project management and administrative support services.
dateFounded in 1984
location
Houston, Texas, USA
people-size201-500 employees
web-link
http://geocontrol.com

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Sara Schmidt
Earth Scientist & CEO Payload Operator
linkedin
Company data provided by crunchbase