KYOCERA Document Solutions America, Inc. · 15 hours ago
Regional Manager, Engineering
United States
Full-time
Remote
Mid, Senior Level
$85K/yr - $122K/yr
5+ years expKyocera Document Solutions America, Inc. is a leading provider of document solutions, committed to best-in-class customer service. As a Regional Manager, Engineering, you will oversee field service operations and manage System Support Engineers, ensuring effective execution of duties and maintaining strong communication with sales and technical teams.
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Responsibilities
To educate, train and always supervise System Support Engineers for them to fully execute their duties
To guide and manage weekly and monthly activity schedules of Systems Support Engineers, and to check and approve activity and expense reports and submit to Senior Director of Technical Services
To fully understand information and instructions on field service from Head Office, and to assume responsibility for the effect and thorough implementations for the best interest of the Company
To maintain close communication with the Regional Director, Sales and to work together with them to ensure smooth operations of sales, service training schools, service force activities and field service
To always work together with Regional Director, Sales on the overall operations of the Regional Office
To ensure the utmost utilization of facilities, equipment, tools, etc. for the best service operations
To take utmost care to maintain and increase the image and reputation of the company
To always remain familiar with the competition, competitors, competitive products, industry, etc. not limited to field service
To submit reports requested by the head office in a timely manner
To manage the expenses within the approved budget
To be responsible for the scheduling and conduct of service training in the Region. The System Support Engineers should be responsible for some of the training on a rotating basis
To provide timely technical assistance via telephone or email from the Regional Office to any service location that needs technical advice when the System Support Engineer is not available
To spend at least one-quarter of their time in the field for educating and supervising his subordinates and dealers
To always keep track of Kyocera products each dealer handles and of the machine population of each dealer
To develop and execute a plan(s) of field service activities in line with the polices and guidelines of the Company and Sales Department
To remain familiar with the products, and to always stand ready for any service problems
To help and guide System Support Engineers in their field activities
To educate constantly dealer service people and update such a program(s)
To maintain close relationships with their dealers and to ensure that they are consistent with Kyocera’s service policies and procedures
To have close communications with Head Office and Regional Managers, Engineering on any shows to be held in their region. And to assume the responsibility for service activities at a show
To constantly collect, grasp, analyze and maintain any information and problems in the field, and to report to the Senior Director of Technical Services
To make a decision on products, supplies and/or parts which dealers want to return to Kyocera upon deliberation with Regional Director, Sales
To manage parts System Sales Engineering have
To recommend employment, termination, transference, promotion, demotion, compensation, and the like, of subordinates of the incumbent to Senior Director of Technical Services
Qualification
Required
Minimum 5 Years working in a technical background with particular emphasis in color imaging, digital black and white and wide format
Minimum 5 years technical experience within the office product industry
Experience with computers (Macintosh, PC and Unix) and networks
Working knowledge of document editing and desktop publishing applications
Physical requirements: Occasionally lift and/or move up to 50 lbs., kneeling, lifting, bending, standing for long periods of time
Company paid relocation is not provided. Employee must be willing to self-relocate
Valid driver's license
Ability to travel 75% (includes overnight)
Preferred
Bachelor's degree
CNE or MSCE certification is highly desirable
Prior training on color and digital black and white controllers is also highly desirable
Benefits
Medical, dental and vision plans
401(k) retirement plan with Company match
Life insurance and disability coverage
Paid time off and holidays
Paid parental leave
Employee Assistance Program
Volunteer Time Off
Professional development course reimbursement
Company
KYOCERA Document Solutions America, Inc.
Kyocera Document Solutions America, Inc.
501-1000 employees
H1B Sponsorship
KYOCERA Document Solutions America, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (3)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageRecent News
2025-11-14
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