Red Oak · 19 hours ago
Product Operations Associate
Austin, TX
Full-time
Hybrid
Entry Level
1+ years expRed Oak is seeking a Product Operations Associate to support their product organization through execution, tooling ownership, and data-informed insights. This role involves managing Pendo and ensuring smooth product workflows in collaboration with various teams such as Product Managers and Engineering.
Software
Responsibilities
Support day-to-day administration of Pendo, including feature tagging, data validation, and basic governance
Build and maintain Pendo dashboards and reports to track feature usage, adoption, and user behavior
Assist Product Managers with defining and tracking success metrics
Help translate product usage data into simple, actionable insights
Create and maintain Pendo in-app guides, tooltips, walkthroughs, and announcements
Support product launches with in-app messaging and adoption tracking
Help analyze results from in-app experiments and engagement efforts
Monitor and triage Pendo Feedback and help categorize user requests
Assist with Fresh Desk/Zendesk ticket analysis, identifying recurring themes, bugs, and product gaps
Help route relevant Client feedback and issues to Product and Engineering teams
Support lightweight reporting on support trends and Client pain points
Help manage JIRA workflows, including: assisting with backlog hygiene and ticket organization and supporting sprint rituals and status tracking
Maintain and organize Confluence documentation, including: product documentation and internal processes and runbooks
Support the upkeep and iteration of a Custom GPT, including: updating prompts and knowledge source and ensuring accuracy and usefulness for internal teams
Act as a point of contact for product tooling questions (Pendo, JIRA, Confluence)
Partner with Product, Engineering, Support, and Client Success to ensure smooth handoffs
Help identify opportunities to improve or streamline product operations processes
Qualification
Required
1–3 years of experience in Product Operations, Product, Analytics, Client Support, or a related role
Hands-on experience with Pendo or strong interest in learning product analytics tools quickly
Familiarity with JIRA and Confluence (basic usage is sufficient)
Comfort working with data, dashboards, and operational tools
Preferred
Experience supporting SaaS or B2B products
Exposure to Fresh Desk/Zendesk or Client support workflows
Experience maintaining internal documentation or knowledge bases
Company
Red Oak
Red Oak’s Compliance Connectivity Platform unifies content creation, review, distribution, and supervision into a single, compliance-grade system built specifically for financial services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$51M2023-06-29Private Equity· $51M
Leadership Team
Stacey Ledbetter
Director of Revenue Operations
Tripp Neville
CRO | ROC
Recent News
FinTech Global
2025-06-23
GlobeNewswire News Room
2025-02-14
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